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Sogeti - Application Support Manager

 Job Description

  • Provide functional support and assistance to the user organisation in using SGG Group systems in day to day operations
  • Second Support Line, resolve incidents by identifying problems and providing workarounds
  • Participate actively into the IT projects LifeCycle, by ensuring the deliveries of some activities (e.g.: minor evolutions, system configuration)
  • Coordination with IT/partners/suppliers/providers regarding bug-fixes/small/medium changes
  • Participate on integration testing and coordinate functional testing; Manage users' permissions within the different IT systems
  • Maintain and improve quality in procedures and processes with regard to functional application management. Including the monitoring of the correct execution of scheduled jobs
  • Train new joiners, including management of IT training material, manuals and data dictionary


Skills & Requirements

  • Experience in functional application support and maintenance is mandatory
  • Experience gained within a Corporate and Fund services would be an asset
  • Experience in Database Development and Administration in SQL Server
  • Experience of Exact, Demasy, Paxus, BOB, eFront, Retain
  • Fluent in English and French
  • Analytical skills to break down a problem and determine the right solution
  • Take ownership and have a natural drive for results
  • Accuracy, attention to details and constant focus on quality
  • Pro-active, flexible, client and solution driven
  • Equally able to communicate with both business and technical departments

Company description

With more than 720 experimented collaborators, Sogeti Luxembourg is the most important IT services actor in Luxembourg.
We are able to deliver both private and public sectors and owns more than 120 active accounts in Luxembourg.
We offer our customers a wide range of IT services covering 4 disciplines (Application, Security, Infrastructure et Testing Services) in 7 on top domains (Business Intelligence, Enterprise Content Management, Application Development & Management, Cloud Computing, Desktop & Unified Communication, Mainframe et Testing).
As a real trustful partner for our customers, we are always listening to their needs and always offering them special sized solutions with a mutual goal to succeed and to perform.
The passion of our consultants for IT makes the difference through their competences and professionalism, and these qualities that are our force and pride.

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