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Sogeti - Suport 1st and 2nd level Helpdesk Technician

Your tasks

 

You will be responsible for:

  • Serve as the first point of contact for customers seeking technical assistance over the phone or email
  • Perform remote troubleshooting through diagnostic techniques and pertinent questions
  • Determine the best solution based on the issue and details provided by customers
  • Assist the customer through the problem-solving process
  • Direct unresolved issues to the next level of support personnel
  • Provide accurate information on IT products or services
  • Record events and problems and their resolution in logs
  • Follow-up and update customer status and information

 

Your profile

  • You are proficient in Luxembourgish, English, German and French
  • Good understanding of computer systems, Mobile devices and other tech products
  • Ability to diagnose and resolve basic technical issues
  • Excellent communication skills
  • Customer-oriented and cool-tempered

 

If you don't have all the above mentioned requirements but own a great part of them, this mission at Sogeti can give you the opportunity to acquire new competences and to progress technically. Please send us your CV via the button below.

Company description

With more than 675 experimented collaborators, Sogeti Luxembourg is the most important IT services actor in Luxembourg.
We are able to deliver both private and public sectors and owns more than 80 active accounts in Luxembourg.
We offer our customers a wide range of IT services covering 4 disciplines (Application, Security, Infrastructure et Testing Services) in 7 on top domains (Business Intelligence, Enterprise Content Management, Application Development & Management, Cloud Computing, Desktop & Unified Communication, Mainframe et Testing).
As a real trustful partner for our customers, we are always listening to their needs and always offering them special sized solutions with a mutual goal to succeed and to perform.
The passion of our consultants for IT makes the difference through their competences and professionalism, and these qualities that are our force and pride.
To support its growth, Sogeti Luxembourg is looking to recruit a:

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