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Sopra Banking Software Luxembourg - Junior Application Support Engineer

With over 3500 experts and one of the deepest, broadest portfolios of software and services, Sopra Banking Software is a trusted, long-term partner of over 800 banks in more than 70 countries. Sopra Banking Software has an unequalled ability to address the requirements for banks and financial institutions of any size and scope, allowing them to innovate and expand their services. Sopra Banking Software is a subsidiary of the Sopra Steria Group, a world leader in digital transformation, with more than 40 000 employees. In 2016, Sopra Steria achieved a pro forma turnover of € 3,7 billion.

For more information follow us on Twitter @SopraBanking or visit www.soprabanking.com.

To support our growth and develop our service desk teams in Luxembourg, we are looking for (m/f):

Junior Application Support Engineer - Luxembourg

Sopra Banking Software Luxembourg - Junior Application Support Engineer

Function

 

As a junior application support engineer, you will be able to train your skills in banking and IT.

 

After a first 3 week initial training and multiple trainings concerning the banking sector , the junior support engineer will be responsible for

  • Being the single point of contact for support services for all third parties (customers, integrators, internal customers...);
  • Validating the validity of the ticket/call with regards to the contractually agreed services;
  • Doing the first level support on received incidents, based on the documented procedures;
  • Transferring the incidents to the appropriate second line team for further 2nd line support investigation;
  • Completing the procedures at disposal to improve the 1st line support KPI;
  • Helping the IT and the business departments to face the difficulties that they meet with the software.

 

Thanks to the acquired experience on various client based projects, the junior application support engineer will be able to train and coach new hires in order to evolve to a function including second line support, team management and service management

  • The second line support handles Incidents, problems, and service requests;
  • The second line support provides support services beyond the 1st line support's mission, requiring greater depth of knowledge;
  • It also acts proactively on a day-to-day basis and is able to anticipate and take actions against potential issues.

 

Profile

  • Bachelor or Master in Sciences or Computer Sciences, Master in Engineering, ... with maximum two years of experience;
  • Interest in the banking industry;
  • Team player;
  • Mobile and flexible (willingness to travel abroad when required);
  • Open communicator;
  • Fluent in English and good knowledge in French;
  • Dutch and German are assets.

 

Offer

  • A young & dynamic environment;
  • Clearly defined growth possibilities;
  • Sopra Banking University foresees trainings available throughout the entire career;
  • Attractive financial package including interesting compensation & benefits such as an extended insurance package, a competitive salary and a range of employee benefits (company car, fuel card...).

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