IT Support Technician
Luxembourg
Hybrid
Employee
Required
> 6 months experience
English and
French
We are looking for a rigorous and customer-oriented IT Support Technician to join our team. You will be responsible for providing first-level support to end users, managing tickets via ServiceNow, and administering the Microsoft environment (Azure, M365, Intune).
Key Responsibilities:
- Answering and handling user calls
- Ticket qualification and management via ServiceNow
- Dispatching tickets to the appropriate teams
- Level 1 support for end users
- Managing user accounts and groups in Active Directory and Exchange
- Managing shared mailboxes and distribution groups
- Handling onboarding and offboarding processes
- Providing support for video conferencing systems (Teams, Polycom, WebEx)
- Installing software, including business applications
- Creating and updating operational procedures
Required Technical Skills:
Microsoft Azure / Entra ID:
- Identity and group management
- Knowledge of Azure resources and services
Microsoft 365:
- Support and troubleshooting of Office 365 services
- Experience with SharePoint Online, Exchange Online, OneDrive for Business, Teams
Microsoft Intune:
- Mobile Device Management (MDM)
- Application deployment via Intune
- Experience with Autopilot and Microsoft monitoring/reporting tools
General Skills:
- Strong troubleshooting and problem-solving abilities
- Excellent customer service and communication skills
- Ability to document procedures and contribute to the knowledge base
- Flexibility and adaptability in a dynamic environment
- Attention to detail and strong organizational skills
#LI-MM2
Company description
As an international IT services company, Halian have worked hard for 20 years to understand the issues that keep our customers awake at night and to create the answers that make their lives a little easier.
Our mission - the goal that's shared by everybody at every level - is “to deliver the best people and technology services in order to help Halian's customers do more; faster, better, and more cost-effectively than ever before."
We're able to do things differently because we think and act differently - the Halian Way is based on rapid service and speedy results, and at its heart lie five key values:
Partnership, Respect, Intelligence, Dedication, and Energy.
Halian has offices in the UK, Luxembourg, Dubai, and Qatar, and have more than 500 employees all over EMEA. We work with some of the world's most ambitious and dynamic organisations, such as Public and European Institutions, Finance, Oil and Gas, Healthcare and Pharmaceuticals, and partner with industry leading hardware and software vendors. When you join Halian, you will help integrate one of our three service lines: Managed Services, Resourcing Services, or Project Services. You are able to deal with a variety of technologies in critical environments, and make a positive contribution to our customers business. In return, Halian will support the development of your career via different programmes already in place. Halian has built a strategy based on confidence with its customers and partners, and it's these strong links that allow Halian to provide you with job offers not often available on the open job market. Each role is a new challenge to take on!
Show full description
