Reference no.: AISG-0349
Alkmaar Onsite Employee Freelance Applications will be prioritised
Required
6 months to 10 years experience Bachelor (3 years)
English
Company description See more offers
   
 
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ABAKUS IT-Solutions - IT Support

Ref.: AISG-0349
Alkmaar Onsite Employee Freelance Applications will be prioritised
Required
6 months to 10 years experience Bachelor (3 years)
English

Join our dynamic team in Alkmaar, The Netherlands, and be a key player in ensuring a seamless IT environment for all users.

 

 

Role & responsibilities

  • Deskside Support: Deliver daily deskside support services, addressing end-user needs promptly and efficiently.
  • Incident & Problem Management: Take charge of registering end-user requests in the internal ticketing system, ensuring timely solutions and follow-up.
  • Proactive Monitoring: Utilize monitoring tools to proactively intervene in the local IT infrastructure, providing 1st & 2nd level support and troubleshooting.
  • Collaboration: Engage with various IT and support groups, both internal and external, to enhance end-user support levels. Actively participate in meetings aimed at continuous improvement.
  • Hardware Tasks: Perform Hardware installation, repair, and maintenance tasks to ensure a reliable IT infrastructure.

 

Your profile

  • Passionate Support Engineer with a knack for solving tricky IT problems.
  • Expertise in IT environments, including Microsoft Windows 10/11, Linux, Microsoft Office Suite, Active Directory, and Remote Desktop Tools.
  • Basic networking skills.
  • Fluent in English; knowledge of Dutch and/or any other EU member state language is advantageous.
  • Quick assimilation of complex procedures and information.
  • ITIL foundation level certification is a plus.

 

Our offering

  • Exciting Challenges: Be part of a role that brings joy and a wealth of experience.
  • Permanent Contract: Enjoy job security with a permanent position in an international working environment.
  • Onboarding and Customer Interaction: Experience thorough onboarding at ABAKUS IT-Solutions, followed by direct interaction with our valued customers.
  • Growth Together: Benefit from personal coaching and the development of your professional and personal skills as we grow collectively.

Interested? Apply Today!

If you are ready for an exciting challenge and want to be part of a growing team, submit your application via our web form today. Share your curriculum vitae and let's embark on this journey together!

Company description

ABAKUS IT-SOLUTIONS, a dynamic IT services integrator founded in 1991, is growing and actively hiring to strengthen its talented team. We are a trusted partner in IT comfort, delivering tailored solutions to small and medium businesses as well as large enterprises across sectors such as public services, industry, and finance.

As experts in IT infrastructure management, we offer comprehensive services including personalized service desk support and IT solutions that span hardware, software, and cybersecurity. We take pride in our specialized knowledge of cloud technologies, IT consulting, and application development, with a focus on adapting to the latest innovations.

For larger organizations, we also provide top-tier IT expertise and resources through our staffing services, ensuring you have the right people for both operational and development projects. Additionally, we handle the deployment and installation of cutting-edge hardware, from servers to storage and personal computers, tailored to your needs.

At ABAKUS IT-SOLUTIONS, we are committed to fostering a workplace where employees thrive in an environment that values autonomy, innovation, and personal development. As we continue to grow, we are looking for skilled professionals who are ready to embrace new challenges and contribute to a team that is as passionate about IT as it is about creating comfort in every project we undertake.

Join us in shaping the future of IT! We offer exciting career opportunities across our offices in Belgium, Luxembourg, and Germany, along with the chance to work with a variety of high-profile clients in diverse industries. Ready to take the next step? Explore our open positions today!

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ABAKUS IT-Solutions - IT Support
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