We are looking for a motivated and detail-oriented Level 1 (Junior) IT Systems Administrator (m/fd) to join our IT team. This position is responsible for responding, prioritizing, and coordinating resolution of service requests and incidents for our employees located in Hosingen and abroad. Most frequently, you will be based in proximity to the user to build relationship through face-to-face interactions and onsite assistance.
Key Responsibilities:
- Maintain software and hardware applications, providing Level 1 customer service and interfacing with all staff, in office and production areas
- Maintain communication and responsible owner throughout life cycle of the service request/incident
- Monitoring help desk tickets, maintaining knowledge of software, researching for most recent program updates, providing technical support, testing new software, monitoring security breaches
- Takes overall responsibility of incident/service request transferred from other teams
- Creates knowledge base articles and provides updates as necessary
- Support continuous improvement of ITSM processes
- Workplace services, local support of infrastructure services
- Coordination of IT purchases & IT inventory management
- User training, including documentation
- Provide remote support to regional managers, sales, and VIPs
- Work cooperatively and effectively with other members of IT department
- Interface with external providers on technical issues on printers, telephony systems, security systems, etc.
- Recommend new and existing solutions, which involve enhancing applications/systems functionality, features, and defect repair
- Project support as necessary
- Afterhours support and maintenance as necessary
Education:
- Bachelor's degree in computer science, information systems or equivalent experience
Experience:
- Service Desk experience preferred
- We also accept candidates that want to start a career in IT
Skills:
- Extremely organized person who can manage several open issues while working on projects
- Eagerness to learn continually new skills, processes, technologies, and product knowledge
- Strong communication skills, including the ability to adjust to the technical level of the audience and explain complex ideas clearly and concisely
- Ensure and develop relationship with customers, stakeholders with high satisfaction level
- Ability to multi-task in a high-pressure, fast-growth environment
- Excellent written and verbal communications skills
- Flexibility and ability to stay calm under pressure
- Ability to adhere to defined processes and procedures and suggest improvements
Technical Knowledge:
- Working knowledge of IT Hardware and Software, Microsoft OS, MS Windows, applications and tools
- Basic knowledge about ticketing system, networking technologies, devices and protocols
- ITIL Certification is a plus
- Languages: Fluent English, with a good command of French or German is considered as an asset
If you are interested in gaining experience in a growing Luxembourg-based company and are analytical and detail-oriented, we would like to meet you.
What we offer you? A fast-growing company, an international environment, exciting challenges, a dynamic workplace
...And more reasons to join us... If you are interested in this position and meet the job requirements, please apply via our web site:
https://www.bmedicalsystems.com/en/about-us/career/
