As a System Administrator, you will be part of the Operations department of System Solutions by Trustteam.
Missions carried out by this department covers a wide range of activities like: Project delivery, Consultancy mission, Maintenance contract, Support contract, Managed services.
Your responsibilities will be
- Serve as the first point of contact for customers seeking technical assistance over the phone or email
- Perform remote troubleshooting through diagnostic techniques and pertinent questions
- Determine the best solution based on the issue and details provided by customers
- Walk the customer through the problem-solving process
- Direct unresolved issues to the next level of support personnel
- Provide accurate information on IT products or services
- Record events and problems and their resolution in logs
- Follow-up and update customer status and information
- Pass on any feedback or suggestions by customers to the appropriate internal team
- Identify and suggest possible improvements on procedures
Job profile
Technical skills:
- You have min. a bachelor's degree or an equivalent field's experience
- At least 1-year experience in system administration, preferably by an ICT services' provider
- You have a good general knowledge in some of the following areas:
- Microsoft technology (Windows OS, Active Directory, Exchange)
- Virtualization technology (VMware, Citrix)
- Monitoring technology
- Infrastructure domain (Storage, computing, networking)
- Any IT certification will be considered as an asset
- You have a real passion for IT
- You have experience with pre-Sales activities
-
You are used to work in a project management framework
Soft skills:
- Reliability and commitment to get the job done is your usual way of working
- You have a high level of interpersonal and communication skills
- You are a team player
- You have good presentation skills
- You speak fluently French and English
We offer
- The possibility to evolve on a permanent basis within a company in expansion, recognized for its professionalism in the quality of the delivered material as well as its first-class services and support to its customers
- A competitive and attractive salary package along with extra-legal advantages. We will also show our appreciation of your contribution with continuous training as well as a creative and enriching work environment
- A professional team with a strong commitment to the company and an excellent team spirit
