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3C Payment - Application Support Engineer

Roles & Responsibilities

  • The successful candidate will be responsible for delivering high-quality Support and monitoring of the 3c payment processing platform.
  • The Application Support Engineer will be responsible for:
    • Configuration, maintenance and Support of Linux and Windows hosts, in cooperation with the IT department;
    • Monitoring systems and service availability, performance and resilience;
    • Management of alerts, alarms and Service Level Agreement reporting;
    • Incident fault analysis, resolution and reporting;
    • Documentation of disaster recovery and escalation procedures;
    • Documentation of maintenance procedures;
    • Pro-active feedback and reporting of the performance and behavior of all our systems;
    • Basic network analysis and monitoring, in cooperation with the IT department;
    • 2nd level Support analysis or application error cases;
    • Rotational 2nd level "on notification" duty Support during evening and week-ends with other team members;
    • Database transaction data analysis based on SQL queries;
    • Test of applications before piloting.


Candidate Profile

  • Basic Linux OS (CentOS, SUSE, Debian or others) installation, configuration and upgrades;
  • Basic Linux Shell scripting (Bash, SH, Perl);
  • Linux Alerting, syslog;
  • Networking protocols basics;
  • Networking configuration and analysis basis;
  • Strong analytical capacity;
  • Excel data analysis and reporting
  • Programming language (e.g. Java, C, C++, Visual Basic);
  • Web programming (e.g. PHP, JavaScript, JQuery, Spring);
  • Application frameworks (e.g. Apache HTTP, Tomcat, HA);
  • Monitoring and Alerting frameworks (e.g. Graylog);
  • Reporting framework (e.g. Crystal Reports)
  • Fast learner, highly motivated;
  • Highly responsible, quality driven;
  • Structured and organized;
  • Team player;
  • Some flexibility in working time (on exceptional basis, for e.g. maintenance tasks)
  • Fluent communication in English - French, German or Spanish are an advantage;

Description société

3C Payment, your cashless payment solution. We make it easy for consumers to pay anyhow, anywhere, using highly secure specialised transaction flows that support the needs of our clients. The services we offer cover the full transaction journey from integrated EMV hardware linked to our hosted infrastructure and payment gateway services and include online and in-app online payment acceptance linked to onsite and ERP systems. Our secure 3C Integra hosted platform unifies multiple payment channels allowing merchants to confidently trade in person and online in over 30 countries worldwide with local or centralised reporting accessible from anywhere through our web portal. With our team of experts and leading industry insight we continually strive to improve the customer payment experience. Our function rich solutions include tokenised pre-authorisations with top up capability for seamless cross channel trading and the latest tablet based mPOS solutions for personalised service. As an independent agnostic PSP we are certified with multiple Acquiring partners around the world. This allows our clients to choose the acquiring solution that best suits them whilst maintaining their core payment infrastructure through a single platform with 3C. In addition we have long established integrations with world leading e-POS and PMS suppliers and work closely with these partners to continually evolve the payment experience and improve operational efficiency.

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