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AbAKUS IT Solutions - Application Support Engineer ( OpenSource )

You will provide support to applications and projects within IT Services environment and will ensure that maximum service level is provided to customers on a 24-hour basis .

 

Principal duties and responsibilities :

 

- Collaborate with cross-functional team members (Architects, Developers, Functional Analysts, ..) to enhance products and services

  • Prepare, set-up and maintain the different environments required, according to the project phases (development, testing...) with our infrastructure provider
  • Implement, integrate and support third party software as well as internally developed applications within the IT Services
  • Support the production environment 24/7 and solve business and IT incidents with innovative solutions to ensure that a maximum service level is provided to Customers on a 24-hour basis
  • Analyze problems and resolve issues and perform monitoring, tuning and optimization of performance of in-house IT applications as well as third party software whilst ensuring maximum availability and service to customers
  • Ensure the integrity of the production environment and implement upgrades or new products that are critical for the daily operational business
  • Create and update all documents related to applications and their supporting systems.
  • Perform all other duties as assigned.

 

Knowledge and Qualifications

  • Equivalent to the completion of at least 2 years of college coursework in computer science, management information systems or a closely related field or equivalent work experience.
  • Hands-on knowledge of enterprise server and desktop operating systems, applications and scripting such as
  • Relevant Operating Systems: Ubuntu / Debian, CentOS / Rhel, Windows Server, AIX
  • Databases: Oracle, MS SQL Server, PostgreSQL, MySQL, MariaDb, MongoDB, Hadoop, Cassandra
  • Languages : Python, Perl, JavaScript, Groovy, Golang, Java, SQL, PowerShell, Kornshell, Bash
  • Tools : Pycharm, Eclipse, Jenkins, GIT, Subversion, Docker, JIRA, ServiceNow, Remedy
  • Frameworks / Concepts : Spring, Rest, containers, SOAP, XML, Flask, Django, Unit Tests, Integration Tests
  • WebSphere Application Server
  • HTTP Server : Ihs, Nginx

- Previous experience providing IT support in a 24-hour operational environment preferred

 

Skills

  • Team player with strong interpersonal skills
  • Willingness to contribute and support a Knowledge sharing culture
  • Positive Attitude and Customer Focus
  • Communication Skills in English and French (Verbal, Written, Interpersonal, Proactive listening)
  • Innovative thinking and problem solving
  • Effective time management
  • Ability to learn quickly and resolve issues in a timely manner
  • Ability to conduct research into software development and delivery concepts, as well as technical application issues.
  • Ability to demonstrate proficiency with applications troubleshooting principles, methodologies and incident resolution
  • Willingness to work weekends as required

Description société

AbAKUS it-solutions - expert in IT comfort - is hiring to reinforce his teams.
IT services integrator, created in 1991, we position ourselves as IT comfort expert for the small and medium structures. To cover these services, we offer packaged based services and have a personalized service desk.
For larger organization, we are also active in the provision of IT staff and in projects both in operational and development field.
In addition, we also sell, deploy and install hardware (Servers, Storage, PC,...). We also offer technical consulting services.

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