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AbAKUS IT Solutions - Business Analyst Junior



In support of the ESM Corporate IT team, the Service Provider will supply a Consultant to provide the following services to the ESM (the “Services”):

  • Work with the ESM IT Project Manager to review the following internal processes:
  • IT service assurance, i.e. end-to-end processes for handling incidents and technical problems
  • IT service delivery, i.e. process for handling new requests
  • Conduct business analyses on these processes, inclusive of data collection, current state mapping and problem/pain point identification
  • Work with ESM IT Project Manager, subject matter experts (SME) from external providers and ESM business users to identify improvement opportunities
  • Develop detailed implementation plan for improvements, inclusive of technical (IT system) solutions and process changes
  • Develop performance metrics and reports
  • Maintain customer relationships within the organization and execute training and communications
  • Act as a change agent to help facilitate effective deployments/modifications to new and current practices Work with the ESM's subject matter experts to gather relevant input from interactions with business and IT support staff
  • Coordinate and collaborate with technical staff from ESM IT's service providers, to execute agreed deliverables
  • Support the Subject Matter Expert in reviewing and implementing IT solutions delivered by external parties
  • Follow up on deliverables with internal and external parties, particularly IT Helpdesk, Post Telecom and any external solution providers
  • Prepare documents to support internal decision making, testing or training material
  • Create and review test strategy/approach, test cases and test execution
  • Perform testing, change management documentation and otherwise support the deployment of the technology and hand over to production support

The Consultant will be responsible for providing the following deliverables to the ESM:

  • Business analysis report on the current state (As-is) processes and performance baseline of defined IT service operations.
  • Prepare documentation to facilitate the problem-solving and decision-making exercise.
  • Document the deliverables for all stakeholders
  • Develop training/support material
  • Develop and execute an internal communications plan with support material
  • Coordinate the resources across all teams, to execute tests, troubleshooting, deployment and training tasks
  • Follow-up on deadlines with providers



Desired Consultant / Team Profile


The Consultant will have the following profile:

  • Experience in operating, supporting and/or implementing SharePoint, MS Office, and Exchange/Outlook is considered a strong asset. Experience with other similar systems is desirable;
  • Project Management skills: Ability to manage multiple tasks under competing deadlines and shifting priorities;
  • Experience in testing, troubleshooting and implementing out-of-the-box applications i.e. plugins to Microsoft solutions;
  • Experience or interest in providing end-user training;
  • Organised, methodical and task-based;
  • Able to develop task list and work independently to execute;
  • Customer-oriented change management and communication skills;
  • Certification in Information Technology or equivalent experience;
  • Excellent communication and presentation skills;
  • Ability to document clear and complete business requirements;
  • Excellent written and spoken English.

Description société

AbAKUS it-solutions - expert in IT comfort - is hiring to reinforce his teams.
IT services integrator, created in 1991, we position ourselves as IT comfort expert for the small and medium structures. To cover these services, we offer packaged based services and have a personalized service desk.
For larger organization, we are also active in the provision of IT staff and in projects both in operational and development field.
In addition, we also sell, deploy and install hardware (Servers, Storage, PC,...). We also offer technical consulting services.

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