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AbAKUS IT Solutions - IT Support Engineer

The project consists of

  • Network Infrastructure:
    • The connections between these buildings as WAN (MPLS technology)
    • The interconnection with other providers with dynamic routing and VPN.
  • Security and Internet Infrastructure:
    • The security perimeter consists in a multi-layer infrastructure of Firewalls and VPN of different vendors.
    • The incoming and outgoing accesses with the external world pass through dedicated appliances working as proxies and reverse proxies.
    • DNS infrastructure and authentication servers are part of our domain of competences.


A team of 40 people is working permanently on-site (Luxembourg and Brussel).





The Support Engineer will be in charge of the monitoring, request fulfilment and incident management of the Network and Security Infrastructure



Detailed activities include

  • Respond to requests for technical assistance in person, via phone, electronically
  • Diagnose and resolve technical Hardware and software issues research questions using available information resources
  • Advise user on appropriate action
  • Follow standard help desk procedures
  • Log all help desk interactions
  • Administer help desk software
  • Redirect problems to correct resource
  • Identify and escalate situations requiring urgent attention
  • Track and route problems and requests and document resolutions
  • Inform management of recurring problems
  • Stay current with system information, changes and updates



  • Education : Bachelor's degree in IT or equivalent experience
  • General understanding of Internet technologies: DNS, HTTP, SSL, IPsec, TCP, UDP, IP.
  • General understanding of Security Technologies, for example :
    • Firewalls: CheckPoint, FortiNet and Juniper Firewalls
    • Proxy/ reverse proxy: Bluecoat
    • DNS: Bind
    • Remote Access : Pulsecure
    • Load-Balacing : F5
    • Network principle (Switching/routing), for example :
    • Switching: ACI, Cisco Vss and stacking technologies ...
    • Routing: Cisco, (Mp-)BGP, ISIS, multicast
    • WiFi Cisco: Wism, Captive portal, Access Point


Skills required

  • Customer and Quality focus
  • Sense for pro-activity
  • Ability to understand complex technical situations
  • Ability to provide recommendations
  • Team-spirit
  • Experience in delivering in a production environment is considered as an advantage
  • Excellent written and verbal communication (French and English).


Location and Timing issues

  • Provision of the above mentioned services basically in Luxembourg, with a possibility to work in Brussels about 1 day per month.
  • Business hours: 7h-19h => being able to regularly start at 7am and being able to regularly end at 7pm

Description société

AbAKUS it-solutions - expert in IT comfort - is hiring to reinforce his teams.
IT services integrator, created in 1991, we position ourselves as IT comfort expert for the small and medium structures. To cover these services, we offer packaged based services and have a personalized service desk.
For larger organization, we are also active in the provision of IT staff and in projects both in operational and development field.
In addition, we also sell, deploy and install hardware (Servers, Storage, PC,...). We also offer technical consulting services.

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