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AbAKUS IT Solutions - IT Support


  • You provide ongoing support to internal users by phone, email or in front Office
  • You find solutions to problems with regards to IT applications
  • You are in charge of the IT infrastructure including set up, maintenance, monitoring and problem solving
  • Work is organised in shift
  • Tasks:
    • Planning and executions of software rollouts;
    • Data Migration and Encryption;
    • Tapes and Backup Management; 
    • Email Support and MS Exchange Administration;
    • BlackBerry Installation and Maintenance;
    • Networking;
    • End user support: Windows 7, Windows 2008 server;
    • Active Directory.



  • Language skills: Fluent in German and English.
  • Requested skills:
    • 1 to 2 years of experience in a similar position
    • Troubleshooting Hardware and Software
    • Remote and telephonic assistance
    • Usage of a ticketing system
    • Helpdesk level 1 and level 2
    • MS-Office related applications
    • Basic Network skills
    • Autonomous, dynamic and able to work in team
  • Professional experience:
    • At least 2 years' experience in a HelpDesk service;
    • ITIL Foundation Certification;
    • Technologies and méthodologies used: Hardware (Assembling -Disassembling Pcs), Microsoft Office; Microsoft Windows 7, Microsoft Windows Server 2008, Olympic user account management, Print Management, User account Management.
  • Education: IT Graduate.


Description société

AbAKUS it-solutions - expert in IT comfort - is hiring to reinforce his teams.
IT services integrator, created in 1991, we position ourselves as IT comfort expert for the small and medium structures. To cover these services, we offer packaged based services and have a personalized service desk.
For larger organization, we are also active in the provision of IT staff and in projects both in operational and development field.
In addition, we also sell, deploy and install hardware (Servers, Storage, PC,...). We also offer technical consulting services.

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