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Alter Domus - Application Support Engineer

For our IT Department in Luxembourg, we are currently looking for an Applications support engineer. We offer a young, dynamic, and international corporate atmosphere as well as the benefit of customized training adapted to your needs throughout your career.



Job Description


As an IT Application Support Consultant, you will:           

  • Analyse and resolve issues, perform monitoring, tuning and optimization of in-house IT applications as well as third party software while ensuring maximum availability and service to customers
  • Organize automated deployment and troubleshooting of various client applications
  • Under minimal supervision, perform various duties required for the daily support of all assigned production applications and supporting systems
  • Logically work through problems to determine their cause and how they can be resolved within incident report
  • Exchange with business, either over the telephone or by email, to help them about issues or requests and to solicit feedbacks to assess whether their requirements are met
  • Provide second line support and expertise / training to the first line support
  • Avoid issues repetition and organize handovers to 1st and 2nd Level support external teams, by writing knowledge articles and procedures


Your Profile

  • You have a Degree in Computer Science or IT
  • You have at least 2 years of experience in IT Application Support
  • Experience in MSSQL and Share Point 2010 & 2013 ; PowerShell Scripting would be considered an asset
  • Excellent written and oral communication skills with ability to communicate effectively with both technical and non-technical people
  • Fluent in French and English
  • You have a customer oriented attitude
  • Strong problem solving skills both analytical and logical thinking
  • You have strong collaboration skills with the ability to work well independently as well as in a team dynamic across multiple functional organizations
  • Experience in and knowledge of the financial business is an advantage

Description société

Independent and possessing more than twenty years' experience in its field, Alter Domus has become a leader in corporate and management services for private equity & infrastructure and real estate funds as well as listed and unlisted companies. Our staff of over 2000 people also provides fund administration and financial reporting services. We mentor and develop our employees' technical knowledge and practical skills. We also champion commitment and a customer-oriented mindset.

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