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Alter Domus - IT Support Senior Officer

For our office in Luxembourg, we are currently looking for an :

 

IT Support Senior Officer

 

We offer a young, dynamic, and international corporate atmosphere as well as the benefit of customized training adapted to your needs throughout your career.

 

 

Job Description

 

As an IT Support Senior Officer, You will:

  • Act as a second line support regarding technical requests or issues;
  • Provide technical support, expertise, and training to the first line support;
  • Establish periodic or specific reports based on client or management needs;
  • Manage the Team to handle day-to-day requests based on SLA standards established by Management;
  • Exchange with staff or clients about a series of actions, either face-to-face or over the telephone, to help set up systems or resolve issues;
  • Be an important link between management and Junior staff, responsible for and knowledgeable about the quality of the work that is done for the requests;
  • Provide to your manager with regular feedbacks and reporting status;
  • Be responsible of projects, such as Application Improvement, Processes Improvement, etc.;
  • Be responsible for the technical coaching of Junior staff;
  • Decide and follow up with the manager the planning of the production process;

 

Your Profile

  • You are qualified to degree level or equivalent in an IT discipline
  • You have a previous IT experience or you are an IT passionate. Previous support/helpdesk experience or electronic management experience and knowledge of Microsoft SQL Server, Microsoft SharePoint and .NET skills will be considered as an asset.
  • You have advanced Excel skills
  • You have deep analysis & investigation capability
  • You have a good understanding of French and English
  • You are rigorous, flexible and client focused
  • You are a good communicator
  • You work well independently as well as in a team

 

How to apply

 

Please send your cover letter and your CV via the button below.

 

 

Our recruiting process, like your entire career, is considered a shared responsibility. During interviews you will have the possibility to discover the company and your future colleagues. We will seize the opportunity to know you better.

Description société

Independent and possessing more than twenty years' experience in its field, Alter Domus has become a leader in corporate and management services for private equity & infrastructure and real estate funds as well as listed and unlisted companies. Our staff of over 1150 people also provides fund administration and financial reporting services. We mentor and develop our employees' technical knowledge and practical skills. We also champion commitment and a customer-oriented mindset.

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