N° Référence: SDS
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Anidris - Service Desk Supervisor

Réf.: SDS

Anidris Services is currently looking for a Service Desk Supervisor to join one of ITS clients in Luxembourg. 




  • Drive the performance of Level 1 and Level 2 services & Support to clients and ensure that service levels are achieved through the group
  • Ensure that the logging system is used effectively and efficiently by the team and that the tickets are resolved in accordance with SLAs
  • Ensure that client expectations are met or exceeded
  • Ensure that standards and processes are followed to provide effective client service and meet requirements.
  • Liaise with external suppliers for licenses and Hardware maintenance.
  • Monitor the service performance by providing regular data and reporting KPI's
  • Participate on all the Senior management meetings, put forward suggestions on the improvement, changes and trends.
  • Develop strategies for improvement



  • Proven experience as Service Desk Supervisor (at least three years' experience)
  • Technical knowledge:
    • Microsoft server environments (AD, SCCM, Exchange)
    • Microsoft workstation OS and Office
    • Network and Security concepts
    • Unified communications equipments
    • Ticketing tools
    • MDM solutions
  • Highly organized with proven ability to prioritize tasks and manage competing demands
  • Excellent verbal and written communications skills, mature interpersonal communication skills, and ability to clearly communicate verbally and in writing to non-technical stakeholders
  • Experience creating, modifying, enforcing, and reviewing standard operating procedures
  • Comfortable working in high paced environment
  • Fluent in French and in English (written and spoken)
  • Good knowledge of ITIL processes

Description société

Anidris Services aims at proposing an end-to-end portfolio of Services in the field of IT Infrastructure Services, in line with the successful strategy developed by Anidris in Luxembourg over the last years. We believe that our local presence and our expertise in critical IT environments are our assets to bring customer satisfaction we are constantly looking for.

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