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atHome Group - Helpdesk and System Support

We are looking for a :


Helpdesk and System support (M/F)



Key responsibilities include 

  • Helpdesk support:
    • Ensure maximum uptime of all office related IT assets
    • Provide functional support and assistance to the internal users
    • Optimise the budget allocated in order to achieve the best performance
    • Management of stock, material in maintenance, inventory management for invoicing
    • Maintain and operate the required tools to streamline internal IT operations
    • Perform technological R&D to give the company the best possible technical solutions in terms of efficiency, ease of use and maintenance, and cost
    • Clearly communicate processes and tools to be applied to end-users and other support engineers
    • Collaborate with key IT roles in order to leverage available skills and time in the best possible way
  • System support:
    • Handle creation and management of accounts and mailboxes in a Microsoft Office 365 environment
    • Manage access to server infrastructure, with remote support from our team in Italy
    • Ensure the maintenance of the internal network infrastructure (WiFi, internal Windows Servers, etc.)



  • You have a good knowledge of Windows, Mac, Linux, Networks environments
  • You master these tools and IT technologies :
    • Windows and Mac operating systems
    • Office 365 suite administration (including Microsoft Teams)
    • Windows Server
    • LDAP, Active Directory
    • VPN systems
    • Network infrastructure devices (LAN/WAN accelerators, VPN endpoints, VoIP systems)
    • Antivirus and general security related solutions (Firewalls, group policies, ...)
    • Backup software and Hardware


Your profile

  • You are fluent in French and have a good command of English
  • You have at least 3 years of experience within a similar position
  • You are autonomous and proactive
  • You have a sens of rigor and prioritization and general problem solving skills
  • You are able to work in an Agile environment and to think creatively


Position located in Luxembourg-city.


Are you passionate and involved in your work ? Do you want to integrate an innovative, pleasant and dynamic team ? Do you want to participate in our adventure and progress in a motivating environment ? Join us !


Send your resume and your motivations by email via the button below.

Description société

Do you want take part of the adventure and progress in a motivating and international environment ?

Come and join a team of passionate individuals, in an innovative and dynamic environment.

atHome Group is the leading real-estate search platform in Luxembourg & Greater Region, created in 2001. With, their Italian sister company, they are forming a European company present in 5 countries : Luxembourg, Belgium, France, Germany and Italy, each adapted to its market.

In our office, we are 64 employees, with our colleagues from atHomeFinance (mortgage branch) and Luxauto (automotive search website) who join us in March 2018.

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