Service Desk Agent LU/FR/UK/De
As an Helpdesk Consultant, you will have to answer user's calls, diagnose problems and provide adapted solutions.
- Receive user's calls - First line resolution
- Recording incidents in the ticketing tool
- Assist managing workstations and mailbox: diagnostic user's problems
- Open tickets and follow up, keep users informed on incident status and progress
- Assign incidents to second line support
- Production of work-instructions
- Minimum 2 year's experiences in a user support function.
- IT knowledge are mandatory
- Ability to determine computer problems and provide solutions: candidates have to appreciate call support and write documents in French and English.
- Luxembourgish, German, French and English spoken fluently