Business Analyst servicenow
Amsterdam Noord oost, Amsterdam Nieuw West
Hybride
Employé
Freelance
Requis
> 6 mois d'expérience
Anglais
Role Overview
As a Business Analyst for ServiceNow projects, you will act as the bridge between business stakeholders and technical teams. Your mission is to capture business needs, translate them into functional requirements, and ensure successful delivery of solutions aligned with organizational goals.
Key Responsibilities
- Requirements Gathering: Conduct workshops, analyze processes, and document business needs for ITSM, ITOM, HRSD, CSM, and CMDB modules.
- Functional Design: Translate requirements into clear specifications and collaborate with architects and developers.
- Project Coordination: Support planning, monitor deliverables, and facilitate communication between business and technical teams.
- Testing & Validation: Define test cases, assist in UAT, and ensure solution quality.
- Continuous Improvement: Recommend process optimizations and stay updated on ServiceNow capabilities.
Profile
- Proven experience as a Business Analyst in ITSM/ServiceNow projects.
- Strong understanding of ITIL processes and Agile methodologies.
- Excellent communication and documentation skills.
- Ability to simplify technical concepts for business stakeholders.
- Professional English proficiency.
Description société
As an international IT services company, Halian have worked hard for 20 years to understand the issues that keep our customers awake at night and to create the answers that make their lives a little easier.
Our mission - the goal that's shared by everybody at every level - is “to deliver the best people and technology services in order to help Halian's customers do more; faster, better, and more cost-effectively than ever before."
We're able to do things differently because we think and act differently - the Halian Way is based on rapid service and speedy results, and at its heart lie five key values:
Partnership, Respect, Intelligence, Dedication, and Energy.
Halian has offices in the UK, Luxembourg, Dubai, and Qatar, and have more than 500 employees all over EMEA. We work with some of the world's most ambitious and dynamic organisations, such as Public and European Institutions, Finance, Oil and Gas, Healthcare and Pharmaceuticals, and partner with industry leading hardware and software vendors. When you join Halian, you will help integrate one of our three service lines: Managed Services, Resourcing Services, or Project Services. You are able to deal with a variety of technologies in critical environments, and make a positive contribution to our customers business. In return, Halian will support the development of your career via different programmes already in place. Halian has built a strategy based on confidence with its customers and partners, and it's these strong links that allow Halian to provide you with job offers not often available on the open job market. Each role is a new challenge to take on!
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