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Champ Cargosystems - System Engineer / Monitoring

Mission

 

The IT Engineer - Monitoring is responsible of managing the Champ monitoring and alerting systems, with both roles of support / BAU / rollout of standard monitoring solutions and to implement ad-hoc or new ones, linked to new business request or to new solutions to be monitored. He will have self-initiative to propose new and / or improve current solutions in place in the optic of a “continuous improvement process”, reviewing and checking the systems in place. He will mainly work on the three solutions in use in Champ: SolarWinds (system monitoring), Dynatrace (application monitoring) and Ayehu EyeShare (automation and alerting) 

 

 

Key Responsibilities

 

The position holder will be accountable for the accomplishment of following tasks & responsibilities:

  • Setup standard monitoring on existing and new systems using SNMP, WMI or ad-hoc protocols
  • Execute daily/weekly/monthly Monitoring tasks and requests
  • Characterize existing application and create related monitoring checks
  • Design ad-hoc solution understanding main monitoring types (SNMP traps, web page check etc.)
  • Quality control and continuous review of system in place
  • Understanding of process mapping in many technology areas
  • Understanding of automation processes
  • Management / support / troubleshooting of SolarWinds monitoring, Dynatrace and EyeShare automation
  • Review of logs to highlight mismatches / errors / problems
  • Plan upgrades and update monitoring software
  • Documentation of existing and new solutions using specific monitoring template
  • Keep documentation updated

 

Knowledge and Experience

  • Build and design process mapping (Visio)
  • Understanding of PKI
  • Familiar with ITIL terminology (incident, problem, resolution, etc.) and ticketing tools in general
  • English both oral and written, with capability of writing in a professional way documents and reports
  • Previous experience with Dynatrace is considered a plus
  • Previous experience with SolarWinds NPM is considered as a plus
  • Previous experience with automation tools is considered as a plus
  • Advanced Networking skills (CCNA level is appreciated)
  • Basic Linux skills (updates, inodes, file structure, directory size check, process checks, etc.)
  • Understanding of SNMP v1, v2 and v3 protocols on Windows and Linux
  • Familiar with WMI interface and performance counter monitors
  • Understanding of TCP communications
  • Familiar with HTTP, HTTPS, TCP, DNS, POP3, SMTP protocols
  • Familiar file system monitor, and system performance monitor (CPU,MEM)
  • Experienced with Powershell scripting
  • Experienced with Linux Shell or Perl scripting
  • Project management skills is a plus
  • High school Engineering degree level
  • 5 years of experience in IT

The selected candidate may be subject to the provision of an up-to-date (not older than 3 months) certificate of conduct as per legislation of 23 July 2016

 

 

Interested?

 

Please provide us with your CV, motivation letter and copies of your diploma / degree and relevant certificates via the button below.

Description société

CHAMP Cargosystems is the most successful global IT provider dedicated to the needs of the air cargo industry, providing integrated services for cargo carriers and their distribution partners worldwide.

Our applications portfolio spans core cargo systems, enterprise systems and community and distribution services, compliance services as well freight forwarding solutions.

Our solutions help our partners drive out cost, maximize yield and achieve industry compliance as cost effectively as possible.

Headquartered in Luxembourg, with offices in London, Frankfurt, Zürich, Atlanta and Manila, CHAMP is a SITA company.

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