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Consort NT - IT Helpdesk & support officer

To support our client, a financial institution based in Luxembourg we are hiring, on a part time basis (2 days/week at least), an 

 

IT helpdesk & support officer

French - English speaking (M/F)

 

 

Your mission

  • You will provide technical support in French and English and ensure users are helped in a quick and efficient way.
  • You will solve several issues per day, mainly with financial applications within Windows technical environment.
  • You are the first contact and provide a customer friendly approach.
  • You communicate clearly with the users and make clear statements regarding the follow-up of their tickets.
  • You report to the Service Desk Manager located in France.

 

Your profile 

  • You have a passion for helping people with software problems and you have at least 2 year of experience on an IT Helpdesk or IT Service Desk.
  • You possess a good knowledge of Microsoft applications and products (Word, Excel, Outlook,..)
  • You have an excellent knowledge of French and English, spoken as well as written. Good knowledge of German and/or Luxembourgish is a plus.
  • You are flexible, able to handle and solve different situations and can deal with stress.
  • You have good communication skills and can work well independently as well as in a team.

 

Interested ? Let's discuss about it !

Description société

CONSORT NT (2000 employees, +140 M€ turnover in 2016) is a Digital and Technology Services Company specializing in consultancy, systems integration, management and outsourcing of IT applications and infrastructures.

Operator as well as integrator of both infrastructures and solutions recognized for its positioning of industrialist in the tailor-made.

We focus our know-how and the skills of our people on the creation of value around human capital and collective Business Intelligence.
Structurally agile, adaptable and innovative, we stand by our clients during the full life-cycle of their projects.

We build for our clients, going hand-to-hand with them, the functional and technical solutions and services, providing economical and operational flexibility required for value creation.

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