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CTG Luxembourg - Production Engineer

CTG PSF is an IT Services Company dedicated to various client mainly in financial sector.

We are currently hiring a Production Engineer for our delivery centers.

 

 

Your mission

  • You are responsible for:
    • Day to day operation activities for the delivery centers
    • Requirements and expectations conditions for the integration of new Customer processes
    • Overall stability, health, and control on ICT infrastructures
    • Creation, organization and maintenance of operational processes and procedures as well as operational reporting
    • Asset and inventory management
    • Availability and accuracy of documented operational processes/procedure (Process Owner)
  • You work closely with:
    • Delivery Centers Head of Unit
    • Service Managers
    • Incident Managers
    • Business line managers
    • Sales team
    • Solution Architect
  • You ensure compliance to framework, standards, and oversight methods used in the Services & Solutions processes
  • You ensure that the regular activities of the team are planned, organized and completed on time
  • You analyze trends (number and type) of issues, identify causes, propose and supervise corrective actions
  • You promote and reinforce adherence to the process and policies associated with the Operational Management
  • You ensure relationship between support teams
  • You manage major and critical production incidents
  • You coordinate and communicate changes toward the organization and the client
  • You communicate on daily operations (incidents, service requests, changes)
  • You supervise and communicate the progress on problem solving processes
  • You participate in the Service Review Meetings

 

Your profile

  • You have a first experience in a similar position, or have a good understanding of architectural
  • You are able to speak and write fluently English and French, to communicate easily with all third parties.
  • You are familiar with ITIL guidelines (ITIL SOA certification welcome)
  • You are a team player who likes to work in an international environment
  • You are a strong communicator, stress resistant and show good analytical skills

 

Our offer

  • An attractive salary package with or without a company car
  • A 13rd month at the end of the year or each month
  • Meal Vouchers or financial compensation
  • A dedicated training program with personal development plans
  • Extra-legal advantages (IT material, banks...)
  • Regular events with the CTG team: learning lunchs, Staff meeting, Xmas, Marathons...

 

Would you like to evolve in a structure where professional commitment and career development are key words? Then apply right now !  

 

Within the framework of our PSF certification, please note that an extract of police record will be asked during our process of recruitment.

Description société

CTG is an International software engineering company with more than 3400 staff worldwide, which for more than 45 years has built a solid partnership with their customers.

CTG Luxembourg PSF (300 people) is mainly dominant in the banking sector. Our human resources policy consists of recruiting the best professionals and is characterized by its high standard of trainings
and a personalized career follow-up.

CTG was awarded "Best Workplace" 6 years in a row. This label rewards the employers who care about their employees and try to create a pleasant working environment.

Would you like to evolve in a structure where professional self-fulfillment and career development are key words? Join us !

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