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CTG Luxembourg - Service Desk Team Leader


  • Managing the daily operational
  • Coaching and managing people
  • Facilitating communication within the service desk



  • Managing the daily operational:
    • Being an active member of strategy decision
    • Having a strong feeling for technical contents and business impact of projects
    • Being responsible for phone switchboard
    • Organizing resources assignation
    • Managing crisis situation
    • Managing DRP situation
    • Validating timesheets
  • Team management:
    • Planning validation
    • Ensuring respect of working rules (punctuality, hygiene, clean desk policy, respect...)
    • Providing professional positive or negative feedback to agents (motivation & discipline)
    • Conflict management
    • Preparing and managing the review's teams
    • Following the career of the members of team
    • Acting as a point of contact for your team
    • Taking part in salary increase decision
  • Communication:
    • Escalating information to different interlocutors
    • Facilitating communication process within the service desk


Your profile

  • IT and/or Finance education
  • Excellent communication skills
  • Stress tolerance
  • Ability to work in autonomy
  • Ability to follow up on incidents and to set priorities
  • Service minded and result oriented
  • Enjoy team work
  • Good facilitation and communication skills
  • Problem Solver
  • French (Fluent)
  • English (Fluent)


Within the framework of our PSF certification, an extract of police record will be asked during our process of recruitment.



Our offer


A Customizable Salary Package:

  • 13th Month payed monthly or annually
  • With or without company car
  • Meal Vouchers or financial compensation
  • Extra-legal advantages..


An Individual Management System Of Career:

  • A personal development plan
  • Growth opportunities in accordance with your knowledge and commitment
  • A company culture that is characterized by open communication and exceptional care for our collaborators
  • A wide training choice in accordance with your needs and those of the market
  • A regular follow up of your assignment with the client

Description société

CTG is an International software engineering company with more than 3400 staff worldwide, which for more than 45 years has built a solid partnership with their customers.

CTG Luxembourg PSF (300 people) is mainly dominant in the banking sector. Our human resources policy consists of recruiting the best professionals and is characterized by its high standard of trainings
and a personalized career follow-up.

CTG was awarded "Best Workplace" 6 years in a row. This label rewards the employers who care about their employees and try to create a pleasant working environment.

Would you like to evolve in a structure where professional self-fulfillment and career development are key words? Join us !

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