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CTG Luxembourg - Service Manager

CTG PSF is an IT Services Company dedicated to various clients mainly in the financial sector.


We are currently hiring a Service Manager (M/W) for our internal delivery centers.



Your missions

  • You work in a team of Service Manager
  • You manage a panel of customers in different industries for different types of services and ensure the best collaboration possible with the customer and the internal services
  • You ensure that the workload / capacity is in line with the profitability and the quality of services delivered (KPI's / SLA definition & follow-up, reporting, client's meeting, financial management...)
  • You participate in presales activities, are a strong pillar in negotiation and ensure that the specific contractual modalities are respected
  • You work on continual service improvement, direct profit optimization and any other points related to customers' services
  • You are able to work independently in line with the global objectives of the company while not disrupting services provided to other customers and building a strong synergy with the team


Your profile

  • You have at least an experience of 3 years as Service Manager, Project Manager or Service Delivery Manager
  • You have deep knowledges on IT services, support and/or infrastructure
  • You have a previous experience in Cloud Delivery Management (private / hybrid / public)
  • You are able to speak and write fluently English and French, to communicate easily with all third parties
  • You hold an ITIL Certification
  • You are a team player who likes to work in an international environment
  • You are a strong communicator


Our offer

  • An attractive salary package with or without a company car
  • A 13th month at the end of the year or each month
  • Meal Vouchers or financial compensation
  • A dedicated training program with personal development plans
  • Extra-legal advantages (IT material, banks...)
  • Regular events with the CTG team: learning lunches, Staff meeting, Xmas, Marathons...


Would you like to evolve in a structure where professional commitment and career development are key words? Then apply right now!  


Within the framework of our PSF certification, please note that an extract of police record will be asked during our process of recruitment.


In this specific context, we still deal with applications as soon as possible, but interviews will be conducted in remote.

Description société

CTG is an International software engineering company with more than 3400 staff worldwide, which for more than 50 years has built a solid partnership with their customers.

CTG Luxembourg PSF (More than 370 people) is mainly dominant in the banking sector. Our human resources policy consists of recruiting the best professionals and is characterized by its high standard of trainings and a personalized career follow-up.

CTG was awarded "Best Workplace" 9 years in a row. This label rewards the employers who care about their employees and try to create a pleasant working environment.

Would you like to evolve in a structure where professional self-fulfillment and career development are key words? Join us !

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