We are seeking a dynamic Application Support Specialist to join our team, working alongside a prestigious European Institution based in Luxembourg.
Key responsabilities
- Application support and maintenance:
- Provide continuing second-line support for core applications used in in-house correspondence, administrative document, and content management
- Serve as primary point of contact for the Document Management Unit regarding queries, statistics, and support needs, particularly for the applications migration project
- Act as reference point for first-line support, offering guidance and problem resolution
- Maintain and update support documentation to ensure accuracy and usability
- Provide Back-Office (BO) reporting for requests exceeding standard application capabilities
- Act as Person in Charge for dedicated applications, ensuring correct definitions and operational stability for dependent applications
- Liaise with system administration and database administration teams for execution of administration tasks
- Data management:
- Perform data quality checks, including updates and duplicate merges
- Monitor Scan-2-Application workflows, ensuring daily presence in the office for operational oversight
- RPA & automation support:
- Provide Power Automate RPA support, particularly for access token creation
- Serve as backup for RPA token creation processes
- Redevelop Power Automate RPA solutions to ensure compatibility with Windows 11
Your profile
- Proven experience in second-line application support, IT service desk, and ticket management
- Strong knowledge of document management systems and applications
- Familiarity with RPA tools (Power Automate) and Windows 11 environments
- Ability to analyze and resolve complex issues, including data integrity, system migrations, and application errors
- Strong communication skills for coordinating with stakeholders, first-line support, and end-users
- Ability to work flexibly outside standard hours as required
- Detail-oriented with strong documentation skills
- Capable of performing all IT service desk functions, including PC configuration, application administration, and problem management.
- Fluent in French and English (both written and spoken)
- An Itilv4 certification is a prerequisite (we provide the opportunity to obtain the certification prior to the commencement date)
Work environnement
- Office presence required for daily monitoring tasks (Scan-2-Application)
- Occasional extended hours for RPA session support, stakeholder queries, and IT support coverage
Our offer
- An attractive salary package with or without a company car
- 5 additional vacation days each year
- A dedicated training program with personal development plans
- Extra-legal advantages (IT material, banks, ...)
- Regular events with the CTG team : learning lunchs, team buildings, fun events, Xmas, Marathons, ...
Are you ready to become part of a dynamic team with a clear focus on growth and excellence? Apply now and take the first step towards a fulfilling career with CTG IT Solutions.
Please note that a criminal record check will be required for this position.
Discover the exciting opportunities that await you at CTG IT Solutions, where your IT expertise meets a world of possibilities!
