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Experis Luxembourg - Service IT Technician

The role encompasses first level (phone and direct facing customers), and second level (offline processing of small issues). Within a team of 10 people, you will be included and trained since the first day. The main language is French, but you will be able to speak in English some moments.

 

 

Tasks & responsibilities

  • Act as one of the main problem resolution group for desktop, PC, peripheral and user related problems and queries for all staff and clients
  • Ensure problems are resolved or escalated within SLA guidelines
  • Install, repair, upgrade and configure Hardware and/or software products
  • Implement new PCs, related devices, systems, OS software and desktop applications and tools including rollouts
  • Manage PCs and desktop operations for most effective use, availability and operations
  • Manage network configuration for PCs, related devices, OS software, desktop applications and tools, and provide consultancy services when required
  • Liaise with users, managers and other support staff to ensure timely resolution of problems
  • Liaise with external service and support groups to assist with timely resolutions
  • Receive incidents escalated by Level 1 and record details in the appropriate helpdesk system as resolution progresses

 

Key Skills

  • High level knowledge of Microsoft desktop suites, O/S, user software
  • Basic knowledge of custom applications, databases, internet processes, general Hardware and peripheral devices
  • knowledge of TCP/IP network configuration, operation and monitoring tools
  • Good verbal and written communication skills with users, clients and managers
  • Good problem analysis, handling and resolving skills
  • Good organisational skills; a proven ability to learn new and upgraded systems
  • Ability to work as member of a team, to work unsupervised and to work pro-actively
  • Practical knowledge and proven understanding of basic data processing principles, job control, scheduling and data management
  • Windows and server based operating systems, software, tools and utilities
  • Ability to recognize and perform basic diagnosis of faults on systems or platforms

 

Profile

  • BAC+2 in Computer Sciences
  • Junior (1st experience as Helpdesk) to medium profiles (3 years of experience)
  • Certification in one of the following is desirable but not essential:
    • MS Exchange Administration
    • MSSQL basics
    • Windows Server
    • Data backup systems
    • Active Directory administration
  • Strong customer service focus
  • Attention to detail
  • Flexibility with working with different team members and across teams
  • Demonstrated knowledge of project management concepts and techniques required

Description société

Experis is a brand of the ManpowerGroup, one of the world's biggest HR service providers. A specialist among specialists, we bring together companies and special talent. Experis offers a comprehensive package of services: for recruitment and selection, contracting and temporary solutions, and with a fresh outlook on career coaching. We deliberately restrict ourselves to top talents in IT, Finance and Engineering, both for temporary projects and permanent positions.

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