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Halian - Application Support Engineer Triple'A oriented

Halian is currently looking for an Application Support Engineer to join one of our major partners for long-term engagement.




  • You will provide support to applications and projects within IT Services environment and will ensure that maximum service level is provided to customers on a 24-hour basis.
  • Principal duties and responsibilities:
    • Prepare, set-up and maintain the different environments required, according to the project phases (development, testing...) with our infrastructure provider
    • Implement, integrate and support third party software as well as internally developed applications within the IT Services 
    • Support the production environment 24/7 and will solve business and IT incidents with innovative solutions to ensure that a maximum service level is provided to Customers on a 24-hour basis
    • Analyze problems and resolve issues and will perform monitoring, tuning and optimization of performance of in-house IT applications as well as third party software whilst ensuring maximum availability and service to customers
    • Ensure the integrity of the production environment and will implement upgrades or new products that are critical for the daily operational business
    • Create and update all documents related to applications and their supporting systems.
    • Perform all other duties as assigned.



  • Knowledge and Qualifications: 
    • Bachelor's degree in Computer Science, Information Systems, Business Management, Mathematics or specialized training/certification;
    • 3-5 years of experience in a similar position, ideally in the banking or financial sector;
    • Experience and knowledge in portfolio management system.
  • IT Skills:
    • Required hands-on knowledge of Triple'A portfolio management system;
    • Experience and knowledge in database administration (Sybase, Oracle,SQL);
    • Hands-on knowledge of enterprise server and desktop operating systems, applications and scripting such as:
      • Linux, AIX, Microsoft Windows
      • WebSphere Application Server
      • IIS  (Internet Information Services)
      • Kornshell, Powershell, PL SQL, VBScript
    • Previous experience providing IT support in a 24-hour operational environment preferred;
    • Knowledge on a Scheduler tool such as Tivoli Workload Scheduler is considered as an advantage.
  •  Personal Skills:
    • Team player with strong interpersonal skills;
    • Willingness to contribute and support a Knowledge sharing culture 
    • Positive Attitude and Customer Focus;
    • Communication Skills in French and English  (Verbal, Written, Interpersonal, Proactive listening);
    • Innovative thinking and problem solving;
    • Effective time management;
    • Ability to work under stress and meet tight deadlines;
    • Ability to conduct research into software development and delivery concepts, as well as technical application issues;
    • Ability  to demonstrate proficiency with applications troubleshooting principles, methodologies and incident resolution;
    • Willingness to work weekends as required.



  • Contract: CDI
  • Location: Luxembourg
  • Starting Date: ASAP

Description société

As an international IT services company, Halian have worked hard for 20 years to understand the issues that keep our customers awake at night and to create the answers that make their lives a little easier.
Our mission - the goal that's shared by everybody at every level - is “to deliver the best people and technology services in order to help Halian's customers do more; faster, better, and more cost-effectively than ever before."
We're able to do things differently because we think and act differently - the Halian Way is based on rapid service and speedy results, and at its heart lie five key values:
Partnership, Respect, Intelligence, Dedication, and Energy.

Halian has offices in the UK, Luxembourg, Dubai, and Qatar, and have more than 500 employees all over EMEA. We work with some of the world's most ambitious and dynamic organisations, such as Public and European Institutions, Finance, Oil and Gas, Healthcare and Pharmaceuticals, and partner with industry leading hardware and software vendors. When you join Halian, you will help integrate one of our three service lines: Managed Services, Resourcing Services, or Project Services. You are able to deal with a variety of technologies in critical environments, and make a positive contribution to our customers business. In return, Halian will support the development of your career via different programmes already in place. Halian has built a strategy based on confidence with its customers and partners, and it's these strong links that allow Halian to provide you with job offers not often available on the open job market. Each role is a new challenge to take on!

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