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Halian - Incident Problem Manager

About the role

  • Managing service restoration in case of major incident
  • Assessing business impact and urgency, declare major incident and trigger business continuity procedures or disaster recovery as applicable
  • Driving the concerning service team involved to identify root cause including well defined corrective
  • Providing appropriate reporting and drive resolution working directly with the service operational team
  • Maintaining the Incident Management Dashboard and monitoring metrics/KPIs's
  • Writing incidents reports


Key Skills & Background

  • Experience in managing major incidents
  • Experience in analysing and reporting on incident management
  • Excellent interpersonal and organizational skills
  • Knowledge of ITIL processes
  • ITIL certificate is an asset



  • Location: Luxembourg
  • Start Date: ASAP
  • Type of contract: FTE

Description société

As an international IT services company, Halian have worked hard for 20 years to understand the issues that keep our customers awake at night and to create the answers that make their lives a little easier.
Our mission - the goal that's shared by everybody at every level - is “to deliver the best people and technology services in order to help Halian's customers do more; faster, better, and more cost-effectively than ever before."
We're able to do things differently because we think and act differently - the Halian Way is based on rapid service and speedy results, and at its heart lie five key values:
Partnership, Respect, Intelligence, Dedication, and Energy.

Halian has offices in the UK, Luxembourg, Dubai, and Qatar, and have more than 500 employees all over EMEA. We work with some of the world's most ambitious and dynamic organisations, such as Public and European Institutions, Finance, Oil and Gas, Healthcare and Pharmaceuticals, and partner with industry leading hardware and software vendors. When you join Halian, you will help integrate one of our three service lines: Managed Services, Resourcing Services, or Project Services. You are able to deal with a variety of technologies in critical environments, and make a positive contribution to our customers business. In return, Halian will support the development of your career via different programmes already in place. Halian has built a strategy based on confidence with its customers and partners, and it's these strong links that allow Halian to provide you with job offers not often available on the open job market. Each role is a new challenge to take on!

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