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Halian - ITIL Services Specialist

Halian is currently looking for an ITIL Services Specialist to join one of major players of Financial Sector in Luxembourg.

 

Overview:

 

Ensures IT Business & Capacity management processes are performed and deliver according to customer requirements.

Ensures that the IT service levels related to capacity management are defined, documented, agreed, monitored, measured, reported and reviewed.

Manage the Suppliers management activity, mainly with supplier, following the contractual commitments

Create the connectivity to remote customer teams to align supplier with customer best practices.

Ensures the Service Level Management with the supplier infrastructure service provider and manages process interaction is effective in order to receive cost efficient quality services.

 

Duties

  • Manage a robust capacity management process in order to provide a transparent view of the resource consumption and to avoid major issues related to capacity issues on supplier side
  • Support the optimum and cost effective provision of IT Services, ensure that proactive cost-justifiable measures are implemented to improve the service performance of services
  • Report regularly to management and business on system capacity, on the potential risks and issues.
  • Ensure that the capacity management process is aligned with the supplier Target Pricing Model
  • On a monthly basis review the volumes/consumptions of IS4F services in order to approve the supplier invoices.
  • Provide to Application Custodians a view of the resource consumption and cost charges
  • Ensure that supplier has capacity plans in place for all technology pillars, support Application Custodians to provide yearly capacity needs
  • Identify and manage issues related to reported vs used capacity, assist with the diagnosis and resolution of performance, capacity related incidents and problems

 

Must-have skills

  • Excellent knowledge on Capacity Management
  • Global technical skills competencies in the following domains : Networks, Windows, Workstations, Middleware, Unix, Web, Messaging and Voice systems
  • Good knowledge of ITIL Service Management processes (Incident, Problem and Change management)
  • Strong relationship skills, and being comfortable at all levels of contact and in a wide variety of situations
  • Ability to analyze and assess business impact on all technical changes
  • Fluent French and English

 

Nice-to-have skills

  • Expertise in ITIL Service Level Management process
  • Have a critical mind and continuous improvement approach
  • Certifications:
  • ITIL Foundation mandatory
  • ITIL Capacity Management  mandatory

 

Contract: CDI

Location: Luxembourg

Starting Date: ASAP

Description société

As an international IT services company, Halian have worked hard for 20 years to understand the issues that keep our customers awake at night and to create the answers that make their lives a little easier.
Our mission - the goal that's shared by everybody at every level - is “to deliver the best people and technology services in order to help Halian's customers do more; faster, better, and more cost-effectively than ever before."
We're able to do things differently because we think and act differently - the Halian Way is based on rapid service and speedy results, and at its heart lie five key values:
Partnership, Respect, Intelligence, Dedication, and Energy.

Halian has offices in the UK, Luxembourg, Dubai, and Qatar, and have more than 500 employees all over EMEA. We work with some of the world's most ambitious and dynamic organisations, such as Public and European Institutions, Finance, Oil and Gas, Healthcare and Pharmaceuticals, and partner with industry leading hardware and software vendors. When you join Halian, you will help integrate one of our three service lines: Managed Services, Resourcing Services, or Project Services. You are able to deal with a variety of technologies in critical environments, and make a positive contribution to our customers business. In return, Halian will support the development of your career via different programmes already in place. Halian has built a strategy based on confidence with its customers and partners, and it's these strong links that allow Halian to provide you with job offers not often available on the open job market. Each role is a new challenge to take on!

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