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Halian - Junior Helpdesk Support

Are you looking for a new professional challenge? We have an opportunity for a permanent

contract for one of our clients in Luxembourg


Working languages Luxembourgish and/or French and English required



The mission

  • Prevent downtime, avoid malfunctions.
  • Control the proper functioning of central and distributed systems, applications, and the network.
  • Acknowledge receipt of alerts and execute the associated procedures.
  • Record and justify its actions using the tools provided for the mission.
  • Perform the required escalations according to the procedures in place.
  • Ensure a high quality of service and reporting to the Event Manager and to the client.


Your Profile

  • Degree in IT.
  • 2 years of experience in a similar position.
  • Technical knowledge of one or several ticketing tools, Active Directory, Microsoft 365.
  • You like working in shifts.




Fluent in French and/or Luxembourgish and good level in English.



General Skills


Good logic, concentration, good understanding of procedures.

Description société

As an international IT services company, Halian have worked hard for 20 years to understand the issues that keep our customers awake at night and to create the answers that make their lives a little easier.
Our mission - the goal that's shared by everybody at every level - is “to deliver the best people and technology services in order to help Halian's customers do more; faster, better, and more cost-effectively than ever before."
We're able to do things differently because we think and act differently - the Halian Way is based on rapid service and speedy results, and at its heart lie five key values:
Partnership, Respect, Intelligence, Dedication, and Energy.

Halian has offices in the UK, Luxembourg, Dubai, and Qatar, and have more than 500 employees all over EMEA. We work with some of the world's most ambitious and dynamic organisations, such as Public and European Institutions, Finance, Oil and Gas, Healthcare and Pharmaceuticals, and partner with industry leading hardware and software vendors. When you join Halian, you will help integrate one of our three service lines: Managed Services, Resourcing Services, or Project Services. You are able to deal with a variety of technologies in critical environments, and make a positive contribution to our customers business. In return, Halian will support the development of your career via different programmes already in place. Halian has built a strategy based on confidence with its customers and partners, and it's these strong links that allow Halian to provide you with job offers not often available on the open job market. Each role is a new challenge to take on!

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