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Halian - Service Design & Transition Manager

Halian is looking for an “Service Design &Transition Manager” required in order to work for an EU Institution in Luxembourg.

 

 

About the role

 

The Service Design and Transition Manager:

  • will facilitate the alignment of customer requirements with computing infrastructure and operational strategies.
  • will focus on outcomes by linking service assets and services, employing infrastructure standards, performance engineering and capacity planning practices.
  • engages with technical design and project managers or Project Management Office, to ensure projects are delivered in time and cost-effective.

 

Key Skills & Background

  • Experience in direct leadership and project/portfolio/program management
  • 10+ years of experience working in IT environment.
  • Must be able to listen and communicate clearly, negotiate, listen, mitigate conflict, build alliances and achieve desired results using strong interpersonal
  • Excellent oral, written, and interpersonal communication skills.
  • Must be highly organized and self-motivated.
  • Strong customer focus with a track record for driving delivery and operational performance improvements across an organization.
  • Knowledge of technology risks and opportunities are shared to improve the efficiency and effectiveness.
  • Knowledge of a variety of software and Hardware solutions; multi-vendor environments and Hybrid environment of On Premise, co-located, and Cloud based services.
  • Manage teams and operations across functional boundaries, both internal and external.
  • Financial, resource, and vendor management skills.
  • Demonstrated ability to work with multiple internal cross-functional teams and successfully manage multiple projects simultaneously.

 

Details

  • Location: Luxembourg
  • Contract: FTE
  • Start Date: ASAP
  • Legal statement: Only candidates with eligible work permit for Luxembourg will be considered for this position.

Description société

As an international IT services company, Halian have worked hard for 20 years to understand the issues that keep our customers awake at night and to create the answers that make their lives a little easier.
Our mission - the goal that's shared by everybody at every level - is “to deliver the best people and technology services in order to help Halian's customers do more; faster, better, and more cost-effectively than ever before."
We're able to do things differently because we think and act differently - the Halian Way is based on rapid service and speedy results, and at its heart lie five key values:
Partnership, Respect, Intelligence, Dedication, and Energy.

Halian has offices in the UK, Luxembourg, Dubai, and Qatar, and have more than 500 employees all over EMEA. We work with some of the world's most ambitious and dynamic organisations, such as Public and European Institutions, Finance, Oil and Gas, Healthcare and Pharmaceuticals, and partner with industry leading hardware and software vendors. When you join Halian, you will help integrate one of our three service lines: Managed Services, Resourcing Services, or Project Services. You are able to deal with a variety of technologies in critical environments, and make a positive contribution to our customers business. In return, Halian will support the development of your career via different programmes already in place. Halian has built a strategy based on confidence with its customers and partners, and it's these strong links that allow Halian to provide you with job offers not often available on the open job market. Each role is a new challenge to take on!

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