N° Référence: 1147660
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Hays - Applicative Support

Réf.: 1147660

Our client, a company specialized in the transport of hazardous materials on a European scale, is looking for an Application Support Engineer as part of its development.

 

 

Role

 

You are mainly in charge of the 2nd level support of the groupe business applications, including management of evolutions in a project mode.

On a daily basis, your main tasks are:

  • Solving issues in the business domain when escalated by Level 1
  • Ensuring resolution is tracked in the ticketing tool
  • Formalizing resolution procedures
  • Raising unsolved issue to Level 3, tracking and following their resolution internally or with external partners
  • Ensuring documentation is up-to-date
  • Testing business applications
  • Training users on specific software
  • Participating to business application evolutions and projects.

 

Profile

  • Holder of a Bachelor's Degree in Computer Science, you have at least 2 years of experience in a similar position and still wish to develop your potential.
  • You speak French fluently and have an intermediate level in English.
  • You also have good knowledge of databases.
  • You are able to show your problem solving skills on a daily basis.
  • You are a strong team player able to work with external providers, able to communicate with technical or non-technical stakeholders.

Description société

Specialist recruitment is all about people. Over 7,900 people make up our worldwide team, working out of over 247 offices in 33 countries; we share ideas, knowledge and experience across businesses and territories to deliver outstanding results.
Our people work with job seekers and employers to place the right people in the right jobs; we invest heavily in equipping our staff with the skills to perform to the highest standards while developing their careers.
We serve over 20 specialisms, covering everything from accountancy and finance to construction, IT, education and healthcare. Across many of these sectors, we also have further specialised teams dedicated to public services, not-for-profit, executive and international recruitment.
Providing excellent customer service underpins our business and is an area we monitor closely in order to maintain our position as market leader. Our customers benefit from the specialist sector knowledge of our consultants and our extensive office network and industry contacts.

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