N° Référence: 1211787
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Hays - Helpdesk

Réf.: 1211787

Our client is looking for an Helpdesk ENG-FR-All.


In this position you will report into the Infrastructure Service Lead. The overall purpose of this job is to provide internal support for employees and contractors and to ensure the day-to-day first level support of the IT systems monitoring, reporting and troubleshooting.



Your day to day task and responsibilities will be

  • Act as the first point of contact and ensure proper technical support for internal users
  • Ensure the proper maintenance of the systems
  • Handle Tier 1 help desk escalations through tickets or telephone
  • Follow up on outstanding requests and ensure timely resolution
  • Create accounts and configure Hardware as part of on-boarding process
  • Provide support for IT related projects
  • Ensure effective support for audio and video equipment in conference rooms
  • Monitor and manage internal assets to ensure accurate inventory records
  • Other duties may be added and/or assigned as needed


You have at least 3 years' experience in similar position and you match to the following points

  • Degree in Computer Science or equivalent experience
  • Solid knowledge of Windows 10, Windows Server 2008R2 - 2016
  • Expertise in Active Directory maintenance and Exchange 2010 - 2016
  • Knowledge in PC Hardware, 60 laptops, Thin Clients, Printers, computer peripherals, Mobile devices (iOS, Android)
  • Knowledge in Client PC connectivity - Ethernet, TCP/IP and VPN
  • Knowledge in file server knowledge
  • Be passionate about technology and about helping people
  • Experience with VMware and Citrix Terminal Services
  • Strong customer service and troubleshooting skills
  • Ability to communicate technical information, both verbal and written, to a wide range of end-users
  • You have an excellent level in English (Written & Spoken). German and/or French are considered as an asset

Description société

Specialist recruitment is all about people. Over 7,900 people make up our worldwide team, working out of over 247 offices in 33 countries; we share ideas, knowledge and experience across businesses and territories to deliver outstanding results.
Our people work with job seekers and employers to place the right people in the right jobs; we invest heavily in equipping our staff with the skills to perform to the highest standards while developing their careers.
We serve over 20 specialisms, covering everything from accountancy and finance to construction, IT, education and healthcare. Across many of these sectors, we also have further specialised teams dedicated to public services, not-for-profit, executive and international recruitment.
Providing excellent customer service underpins our business and is an area we monitor closely in order to maintain our position as market leader. Our customers benefit from the specialist sector knowledge of our consultants and our extensive office network and industry contacts.

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