Hays - Helpdesk
> 2 ans d'expérience
Our client, an industrial leader in Luxembourg, is looking for its new Helpdesk Technician on a permanent basis.
On a daily basis, your missions are
- level 2 support for all internal users
- analyze situations, define the priority level, try to solve the ticket or escalate if necessary
- follow up and dispatch the support requests with other support levels
- use remote control (Windows, Citrix, VMware)
- propose improvements
To succeed in this position, you ideally have
- at least 2 years of experience in a similar position, preferably in an industrial environment
- an advanced knowledge of Microsoft environments : Windows 7/8 and MS Office applications, able to give the right parameters to the users
- an interest in mobile technology (Android, BlackBerry, iPad)
- a basic knowledge of system and network management, able to give the right parameters to users
- strong communication skills
- a knowledge of ITIL procedures
- a fluent level in English and German, French would be considered an asset
Specialist recruitment is all about people. Over 7,900 people make up our worldwide team, working out of over 247 offices in 33 countries; we share ideas, knowledge and experience across businesses and territories to deliver outstanding results.
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Our people work with job seekers and employers to place the right people in the right jobs; we invest heavily in equipping our staff with the skills to perform to the highest standards while developing their careers.
We serve over 20 specialisms, covering everything from accountancy and finance to construction, IT, education and healthcare. Across many of these sectors, we also have further specialised teams dedicated to public services, not-for-profit, executive and international recruitment.
Providing excellent customer service underpins our business and is an area we monitor closely in order to maintain our position as market leader. Our customers benefit from the specialist sector knowledge of our consultants and our extensive office network and industry contacts.