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Hays - Incident and Risk Manager



For our client, a private bank based in Luxembourg, we are looking for an Incident/Risk Manager. Due to a rise in workload the incident and risk management team needs to on board a new consultant. You will therefore join a team of Senior Consultants to support day-to-day incident management. In this governance team you will have the following responsibilities (non-exhaustive list):

  • Incident Management Tasks:
    • End-to-end incident follow-up process
    • Tracking task of involved Support Organizations
    • Giving input for updating Incident Manager Documentation (from start to end)
    • Ensure communication about incidents with relevant stakeholder
  • Risk Management Tasks:
    • Support the relevant stakeholder in the risk management process
    • Risk reporting




The ideal profile for the role would be the following:

  • First experience in Incident and Risk management (preferably in a large organization)
  • Fluent in English (German and French are strong assets)
  • Knowledge and experience on core banking system T24 is an asset
  • Strong understanding of ITIL V3 principles is an asset


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Description société

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