N° Référence: 1226799
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Hays - IT Specialist / IT Support

Réf.: 1226799

General Characteristics

  • Provides technical support services related to Hardware, software or networks.
  • Participation in local and global IT projects.


Representative Activities

  • Provides support to users based in different European locations (Luxembourg, France and Spain).
  • Proactively identifies, researches, analysis, and resolves IT problems (ex: network and servers monitoring).
  • Installs, sets up, maintains and solves problems on servers, computers, mobile barcode scanners, laser and thermal printers ,switches, tablets, hand held wireless scanners, wireless vehicle mounting devices, photocopiers, fax machines, Wi-Fi devices and environment, mobiles and fixed phones.
  • Installs Windows update on servers and manage automatic computers updates via WSUS.
  • Manages Active Directory and GPO (Luxembourg, France and Spain sites).
  • Manages data backups .
  • Manages the Central Phone systems.
  • Manages IT purchasing (found and negotiate the best prices, creates Pre purchase order and CAPEX, ...).
  • Manages all the local IT contracts (server and printers maintenance contracts, mobile phones, photocopiers, ...).
  • Updates current IT documentation (procedures, diagrams, ...) and creates new ones.
  • Works on local projects.
  • Being part of global initiatives and projects.
  • Manages the IT stock and anticipates the needs.
  • Cabling.


Behavioral Competencies

  • Rigorous, organized, flexible and autonomous
  • Strong communication, facilitation and presentation skills
  • Hands-on mentality and able to manage the workload according to business priorities
  • Able to keep strict confidentiality in performing your duties
  • Team player, proactive, eager to learn and build and ready to go the extra mile
  • Ability to work in an industrial, multicultural environment
  • Demonstrates and actively promotes company values.



  • 2-year degree in IT
  • 3 years in a similar position


Technical skills

  • Windows Server 2012-2019
  • Windows 10 pro
  • Office 365
  • Nutanix, Hyper-V or VMware
  • Active Directory, DHCP, GPO
  • Networking inc VLAN's (HP and Cisco switches programming knowledge is an asset)
  • NAS, SAN,
  • IP phone systems
  • Microsoft certification is an advantage
  • Availability to travel (2 days per month in France, 2 days per year in Spain)
  • Fluent in French and English Spanish is an asset
  • To be ready to answer calls in case of emergency even outside the office hours.

Description société

Specialist recruitment is all about people. Over 7,900 people make up our worldwide team, working out of over 247 offices in 33 countries; we share ideas, knowledge and experience across businesses and territories to deliver outstanding results.
Our people work with job seekers and employers to place the right people in the right jobs; we invest heavily in equipping our staff with the skills to perform to the highest standards while developing their careers.
We serve over 20 specialisms, covering everything from accountancy and finance to construction, IT, education and healthcare. Across many of these sectors, we also have further specialised teams dedicated to public services, not-for-profit, executive and international recruitment.
Providing excellent customer service underpins our business and is an area we monitor closely in order to maintain our position as market leader. Our customers benefit from the specialist sector knowledge of our consultants and our extensive office network and industry contacts.

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