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iStorm - IT Service Desk

Our client

 

Our client is a fast-growing finance & corporate service provider which faces a constant growth through internal & external business acquisitions. Active all over Europe, it serves local & international clients in various fields.

 

To strengthen their team, iStorm has been mandated to recruit an IT Service Desk Analyst.

 

 

Description

 

As IT Service Desk you will have a wide range of responsibilities. Your main tasks will be to:

  • Analyse complex problems with other support staff;
  • First/second user incident resolution;
  • Evaluate and analyse incident reports;
  • Support Hardware / Software application installation;
  • Audit and document client desktop and laptop system.

 

Profile

  • Bachelor Degree in computer science;
  • 3-4 years of experience in a similar role;
  • Industry-leading networking and application certifications would be an asset (such as MCTS, MCITP, Mcm, etc.);
  • Knowledge of Active Directory, Windows 10, Microsoft Office Suite 2010 and 2016, knowledge of Microsoft Exchange would be an advantage
  • Commercial and service oriented mind-set;
  • Very good command of English. German or French is a plus;
  • Flexibility of working hours (possibility to participate in scheduled 24/7 on call support).

 

Interested?

 

If you think that your profile could match with this description, don't hesitate to apply!

Description société

iStorm is a recruitment agency focused exclusively on ICT profiles. Our aim is to promote a highly specialized and dedicated ICT recruitment branch to better support IT candidates and companies.

Our approach is a combination of selection usual tools (specialised job boards, databases, direct approach...) and social hunting (indirect approach resulting from an intensive use of private and professional social networks). On top of it, iStorm apply a co-optation program which consists in rewarding people for candidates 'sourcing.

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