Luxembourguish Helpdesk / Call Desk Support
6 mois à 10 ans d'expérience
- Call Desk / Help desk 1st line support
- Understanding and resolution of incidents
- Production of monthly reports
- Call handling, tracking and escalation if necessary
- Monitoring of critical systems
- Windows experience
- Experience in a Helpdesk / Support environment
- Knowledge of MS Office & related applications
- Ability to follow up on incidents and to set priorities
- Willing to learn & develop quickly
- Service minded and result oriented
- Dynamic & flexible
- Good command of Luxembourguish, French & English
RIME IT is dedicated to Resourcing Management in IT, building the bridge between people and companies looking for IT expertise.
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Our goal is to identify and deploy efficient and effective IT solutions in collaboration with our customers.
Our flexible approach is dedicated to quickly match companies' needs and people's competencies, creating the frame of long term win-win collaboration.
We can either act as a service provider, deploying people to support companies' challenge or as a recruitment agent, linking people with companies for direct onboarding.