NEOFACTO
WE DELIVER INNOVATION
We are seeking a highly skilled IT Systems Integration, Operations & Support Specialist.
This role is a hybrid of systems monitoring, incident management, and release coordination, requiring hands-on expertise in cloud-based systems and CI/CD pipelines. You will serve as a vital link between developers, architects, and business users to ensure the performance of mission-critical applications.
Missions
- Monitor system logs and metrics using tools like CloudWatch or Dynatrace. You will also produce operational reports and statistics via Piwik or BI tools.
- Handle technical issues following ITIL practices, performing root-cause analysis to prevent recurrence.
- Manage the full release lifecycle, including reception, validation, and testing of new releases. You will also apply established change-management procedures.
- Provide 2nd-level technical support to users. This includes troubleshooting functional issues related to HTML, XML, and CSS.
- Support CI/CD pipelines (Bitbucket/GitLab) and operate systems hosted in cloud environments, preferably AWS.
- Draft and review functional/non-functional specifications, maintain Linux/Unix scripts, and create JSON queries.
- Participate in technical working groups and deliver training sessions or system demonstrations to internal teams.
Profile
- Bachelor's degree in IT, Computer Science, or a related field (equivalent professional experience may be considered).
- 5+ years of experience in IT , with a proven track record in system monitoring, log analysis, and functional testing.
- Previous experience in large-scale public sector or complex IT environments is a strong advantage.
- Proficiency in Linux/Unix (administration and Shell scripting) and application servers like Tomcat or JBoss/WildFly.
- Hands-on experience with MySQL, SQL Server, Oracle, or PostgreSQL.
- Familiarity with AWS, CI/CD tools (Bitbucket/GitLab), and ideally containerization tools like Docker or Kubernetes.
- Strong understanding of HTML, XML (XSLT, XPath), CSS, and API management (Postman, curl, JSON).
- Basic knowledge of Java or Perl is required.
- A calm, structured approach to handling high-pressure incidents.
- Excellent communication skills to bridge the gap between technical teams (developers/ops) and business stakeholders.
- High attention to detail and a commitment to maintaining mission-critical platform stability.
Our offer
- Working in a Great Place to Work based in Luxembourg.
- Attractive salary and pretty cool benefits (meal vouchers, mobile subscription...).
- Develop your skills and ideas over a coffee, a beer or a pizza during our Neo'vations.
- Evolve within a strong company culture, you'll join us for the opportunity and you'll stay because we're super cool (well according to 98% of our employees NEOFACTO Annual Survey 2024).
-
Between afterworks, innovative workshops and ski weekends, there's never a dull moment when you're part of the Neo'Squad.
Recruitment process:
- The pre-qualification interview with our Recruitment Manager
- Receipt of our salary proposal / exclusivity agreement
- 2nd interview with our Business Manager
- Proposal of your application to the client
- Interview at the client's premises, which can be conducted either by video or in person.
About NEOFACTO:
Created in 2000, NEOFACTO is a major player that supports companies in their digitalization. Navigating between the creativity of startups and the experience of large groups, NEOFACTO has the ability to position itself and adapt to all projects. Guided by our passion for innovation, we support our customers with the goal of pioneering the new technologies and commercial models of tomorrow. Are we a dynamic and innovative team? Yes! And above all, a team that is united and driven by a very strong corporate culture. We share and cultivate common values to build together the NEOFACTO of tomorrow! You will join us for an opportunity and stay for the people around you.
www.neofacto.com
