N° Référence: SM
Présentation société Voir les autres offres

NRB - Support Manager

Réf.: SM

Mission & tasks


You will represent Trasys Luxembourg PSF at our client, a European Institution.

You will work for our client in order to provide an optimal service quality as foreseen in the contracts. In this context, your responsibilities are:

  • Organization, implementation and maintenance of IS support
  • Coordination of support and project teams
  • Coordination of wiki sites, collaborative sites or social networks
  • IS Service Management
  • Coordination of wiki sites, collaborative sites or social networks
  • Management of end-user requests
  • Follow up on service quality Guidance regarding the use of information systems
  • Guidance regarding the use of information systems
  • Management of incidents related to information systems; organization of the reporting
  • Conception and organization of user documentation for information systems
  • Conception and management of IS training
  • Participation in user, service and project meetings



  • Experienced in JEE, Activiti, WebLogic, Web Services
  • At least 6 years IT professional experience in a similar role
  • Fluent in English, French being an asset
  • Strong communication skills in English
  • Proven knowledge in end user assistance or support of information systems
  • Excellent knowledge of ITIL
  • Knowledge of wiki, collaborative sites and social networks
  • Excellent communication / writing skills
  • Good reporting methods
  • Ability to give high quality presentations
  • Ability to participate in multi-lingual meetings, good communication skills
  • Capability of working in an international/multi-cultural environment, rapid self-starting capability and experience in working in team; leadership capability.

Description société

The NRB Group's mission is to ensure ICT makes everybody's life better. To do so, we commit to provide IT services and solutions that are of the highest quality, reliable and secure to the key sectors on which society runs; the public and social sector, health care, utilities, finance, industry and international organisations. We help our customer to fully capitalize on the assets of ICT: for optimizing and accelerating their processes, for innovating and growing their business and for transforming their business to better fit the new digital reality.
Our subsidiaries mainly focus on specific vertical sectors, while relying on the scale and the state-of-the-art ICT infrastructure of NRB. The Xperthis Group is the Belgian leading company of ICT for health care. Civadis, Cevi and Logins are the specialized partners of the local authorities. Afelio is a specialist in digital (web, mobile ...) and marketing technologies. Last but not least, Trasys International is a European Economic Interest Grouping, part of the NRB Group, which aims at delivering IT services, solutions and consulting to International Public and Corporate Organisations.

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