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NSI - Customer Service Support

We are looking for a Customer Service Support, fluent in English and in Spanish:



Your main responsibilities

  • Deliver a high level of support based on incidents and service requests received from various routes
  • Ensure that all requests are documented; Maintain the incident tracking system updated through all steps of the ticket life cycle; from the input of issue through to the resolutions
  • Associate incidents to known errors or problems and allocate technical calls to the relevant resolver group, initiate escalation procedures and manage incidents
  • Maintain a high degree of customer service; provide status updates to customers and verify the quality of service when incidents are closed
  • Manage and safeguard the confidentiality, performance and availability of our business applications
  • Preserve and grow the knowledge of help desk procedures, products and services.
  • Decommissioning Process Enforcement


Your profile

  • You have at least 1 year of experience in as Customer Service Support / Help Desk level 1 or 2
  • Fluent in English and in French
  • Curious for IT and self-learner, proven experience in Linux and SQL are considered great assets
  • Ability to use ticketing system and disposition tools, MS Office, Internet, Outlook
  • MS Office Mastered (especially MS Excel/outlook)
  • Experience in Customer relationship
  • Service minded, active listening and attention to detail
  • Strong communication skills extern and intern
  • Pro-active and well-organized attitude
  • Be able to prioritize work appropriately                                                                         


The offer

  • Permanent contract
  • Dynamic and innovation environment
  • Trainings


If you do not receive an answer within 20 days, you will have to consider that we will not proceed with your application.

Description société

NSI -CEGEKA Group is based in Luxembourg and Belgium. The company will be celebrating its 25th anniversary in 2018. NSI is a provider of value-added IT services (Agile application development, ERP, cloud infrastructure, professional services) for the private and public sectors.

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