N° Référence: CSOFS15042019
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NSI - Customer Support Operator

Réf.: CSOFS15042019

We are looking for a Customer Support Operator to reinforce the team of one of our clients:



Your main responsibilities

  • Deliver a high level of support based on incidents and service requests received from various routes including telephone and email;
  • Ensure that all requests are documented, maintain the incident tracking system updated through all steps of the ticket life cycle, from the input of issue through to the resolutions;
  • Associate incidents to known errors or problems and allocate technical calls to the relevant resolver group, initiate escalation procedures and manage incidents;
  • Maintain a high degree of customer service, provide status updates to customers and verify the quality of service when incidents are closed;
  • Manage and safeguard the confidentiality, performance and availability of our business applications;
  • Preserve and grow the knowledge of help desk procedures, products and services and help to document all identified solutions in the knowledge Management platform;
  • Decommissioning Process Enforcement


Your Profile

  • You have at least 1 year of experience as Customer Service Support
  • Fluent in English. The knowledge of German, French, Swedish, Italian, Spanish and Portuguese is considered a strong asset.
  • Proven experience in Linux and SQL are considered great assets
  • Ability to use ticketing system and disposition tools, MS Office, Internet, Outlook;
  • MS Office Mastered (especially MS Excel/outlook)
  • Experience in Customer relationship
  • Curious for IT and self-learner
  • Service minded, active listening and attention to detail and result oriented profile
  • Strong communication skills with both technical and non-technical users
  • Pro-active and well-organized attitude in all areas of customer support
  • Be able to prioritize work appropriately.


The offer

  • Permanent contract
  • Dynamic and innovation environment
  • Trainings
  • Competitive salary package 


If you do not receive an answer within 20 days, you will have to consider that we will not proceed with your application.

Description société

NSI -CEGEKA Group is based in Luxembourg and Belgium. The company celebrated its 25th anniversary in 2018. NSI is a provider of value-added IT services (Agile application development, ERP, cloud infrastructure, professional services) for the private and public sectors.

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