Junior Service Desk Agent - FR / EN / Ger / LUX
Job description
To reinforce our teams, we are looking for a Junior Service Desk agent speaking French, English, German and Luxembourgish.
Your main responsibilities
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Mainly in the financial field, you will have to adapt yourself to different situations by using your experience, your knowledge but also your colleagues advice
- Involvement in customer projects will also be expected
- More specifically, the following tasks will need to be performed:
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Support on network infrastructure
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Call handling, tracking, dispatching, and escalation
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Monitoring critical systems
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Participation to infrastructure improvement projects.
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Your profile
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Either recently graduated in computer science or already experienced in a similar position
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Ideally with an initial exposure to this type of product : Ticketing Tools, MS Windows systems, MS Office (including Outlook), Office 365, Active Directory, SharePoint...
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Fluent in luxembourgish, french, english and german
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Open-mindedness and readiness to work in a multicultural environment
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Strong team spirit and customer orientation
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Very important: given the 24/7 service provided to customers, availability to work nights and weekends is mandatory
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ITIL certification would be a valuable asset - Don't worry if you're not certified: we'll take care of that !
If at the end of the recruitment process your application is successful, you will be asked for a criminal record.
What is offered
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Take the opportunity to join our "NSI family", where human values remain at the heart of our priorities
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Permanent contract
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Training courses
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Dynamic and innovative environment
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Be in the position to open your career perspectives
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Competitive salary package
If you do not receive any answer within around 20 days, you should consider that we cannot proceed with your application.
