Context
To reinforce our team, we are looking for a Monitoring Administrator, fluent in English and French
Your main responsibilities
- Administration of Monitoring platform
- Ensure availability of monitoring solution (monitoring, alerting) in 24/7 mode (oncall)
- Handle daily operation activities (requests, changes and incidents)
- Ensure that requests and incidents are resolved within agreed KPI
- Incident management: Responsible for informing incident manager, system and application owners of no completeness and/or no accuracy, critical error detected by the monitoring solution on regular basis
- Respond to technical support tickets for Monitoring features and configuration
- Help service owners translate business needs into monitoring solution
- Configure monitoring solution to deliver alerts
- Deploy in production & administrate monitoring tools on the existing perimeter
- Setup test & validation of new applications (release, patch)
- Maintain documentation (how-to, normalization, installation)
- Participation in project and customer and technical team training:
- Participate in monitoring technical projects
- If necessary, provide training and support to application owners and technical team to enable them to respond to all data and quality standards.
- If necessary, assist / support service owner to develop their internal process to ensure detection of error and proactive
Your profile
- You have at least 3 years of experience in a similar position
- Fluent in English and French
- You have knowledge in:
- Supervision (1/3 years minimum / operation, administration and implementation): BMC Proactive NET, TrueSight, Event management (BEM or Hpov or Tivoli), PATROL, Tmart, AppVisibility, Pandora, Application performance monitoring (APM Dynatrace) PM MRL, KM (Oracle, WebLogic, Unix, etc...)
- Ticketing Tools: SMT HP Service Manager
- ITIL certified or relevant experience/knowledge
- The knowledge of the following technologies is considered as an advantage:
- CMDB (administration and implementation): BMC Remedy 9.xxx good knowledge, IA Atrium Integrator, understanding of logical and physical data models, Comprehensive understanding of relational database (primary / foreign relations, etc.), Capable to formulate (in writing) and execute SQL queries on the Oracle database, Capable to recognize and automate the loading of data / update activities
- System: Linux / Unix and additionally Windows
- Scripting: at least one of the programming languages: Shell (like KSH, Bash) and PowerShell
- Ability to supervise and work simultaneously on different activities with a variety of projects and short deadlines
- Team player, you are curious, ambitious and passionate
- Business oriented and have good communication skills
If at the end of the process your application is successful, you will be asked for a criminal record
Our Offer
- Permanent or Freelance contract
- Trainings
- Dynamic and innovation environment
- Be in the position to open your career perspectives
- Take the chance to join our NSI Family, a well-known company, with various opportunity to grow
If you do not receive an answer within 20 days, you will have to consider that we will not proceed with your application.
