N° Référence: PSABS06032019
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NSI - Production Support Analyst (Banking Sector)

Réf.: PSABS06032019

We are looking for a Production Support Analyst to reinforce the team of one of our clients.


You will be a member of the IT Operations and Infrastructure team (Technology and Projects Department)



Your main responsibilities

  • Support the daily operations in the production environment;
  • Work with the following systems on a daily basis: SQL-Server, Core Banking System, Archiving platform (Documentum), Customer communication platform (OpenText Xpression), Workload Automation platform (Automic);
  • Set up and monitor production jobs, including internal and external data transfers;
  • Ensure smooth execution of the monthly statement process;
  • Participate in the coordination and deployment of new software releases, both in User Acceptance as well as Production environments;
  • Incident resolution and follow-up; problem identification and analysis;
  • Contribute to the continuous improvement of the overall production environment and processes; develop appropriate guidelines where required;
  • Maintain a high level of technical awareness within the assigned area of responsibility.


Your profile

  • You have at least 4 years of experience in a similar position
  • Bachelor's degree “BAC +3” in Information Technology or equivalent combination of education and experience in a similar position
  • Fluent in English. The knowledge of any additional languages is considered an asset
  • Experience in Business Continuity Planning and strong technical experience in writing and executing database queries
  • Knowledges in :
    • Microsoft SQL Server Reporting Services (SSRS) and Integration Services (SSIS)
    • SQL and PowerShell Scripting expertise
    • Basic knowledge of the ITIL Framework
  • Are considered an asset :
    • Knowledge in operating a production Microsoft SQL Server Infrastructure
    • Experience in database optimization and performance tuning
    • Knowledge of database backup, restore, recovery models as well as database shrink operations
    • Familiarity with High Availability and Disaster Recovery concepts, i.e. clustering, database, mirroring, replication, as well as Always On
  • Ability to :
    • Translate business needs into technical requirements
    • Learn and apply new technologies
    • Work independently with minimal supervision in a team environment
    • Deliver results within a specific timeframe and also under pressure
    • Pay attention to detail without losing sight of the big picture
  • Customer and service oriented
  • Good communication, analysis, troubleshooting and time management skills


The offer

  • Permanent contract
  • Dynamic and international work environment
  • Trainings
  • Competitive salary package 


If you do not receive an answer within 20 days, you will have to consider that we will not proceed with your application.

Description société

NSI -CEGEKA Group is based in Luxembourg and Belgium. The company celebrated its 25th anniversary in 2018. NSI is a provider of value-added IT services (Agile application development, ERP, cloud infrastructure, professional services) for the private and public sectors.

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