N° Référence: SSDSFS05042019
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NSI - Senior Service Design Specialist

Réf.: SSDSFS05042019

We are looking for a Senior Service Design Specialist, fluent in English



Your main responsibilities

  • You will report directly to the COO and help him to create the service model;
  • Focus on ITIL Process Design : Incident (including Major Incident Management), Problem and Change ; Service Level Agreement and Service Design;
  • Build the service from scratch;
  • Design and document the process;
  • Build out the Service Flow via the client's new CRM system.


Your profile

  • You have at least 5 years of experience in a similar position
  • Fluent in English.
  • Knowledges in :
    • Level Agreement Creation : SLA, OLA and KPI
    • CRM system
    • ITIL, ITSM
    • Service Design
  • You are dynamic and team spirit
  • You have a good instinct of conviction


The offer

  • Freelance contract
  • Dynamic and innovative environnement
  • Challenging mission


If you do not receive an answer within 20 days, you will have to consider that we will not proceed with your application.

Description société

NSI -CEGEKA Group is based in Luxembourg and Belgium. The company celebrated its 25th anniversary in 2018. NSI is a provider of value-added IT services (Agile application development, ERP, cloud infrastructure, professional services) for the private and public sectors.

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