N° Référence: ITSNSI221018
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NSI - Senior IT Support (Bank)

Réf.: ITSNSI221018

We are looking for a Senior IT Support for our renowned Financial company, fluent in English:



Your main responsibilities 

  • Answer or redirect phone calls and emails from all users or external companies
  • Resolve all issues of computers, phones, printers, mobiles addressed by staff or find a work around during research of definitive solution
  • Write documentation for problem resolution and installation of software or Hardware
  • Install or replace computers, monitors, printers, phones or any other computer related devices
  • Create access right for new comer, modify or remove existing ones
  • Perform opening and closing operations of the bank
  • Control emails sent and received to block or allow specific content
  • Modify categorization of websites to allow unnecessary blocked accesses
  • Help and guide users through everyday problems or questions on their computer and software
  • Test and recommend application and Hardware purchases
  • Ensure proper Hardware destruction following the procedure
  • Maintain up to date Hardware inventory
  • Inventory IT contracts, for physical and scanned documents
  • Participate to DR preparation and testing
  • Create installation package for standard bank applications.
  • Inventory software license
  • Handle second level of support on some applications (Exchange, CCM, GLPI, Jira...) or infrastructure components (Backup, VMware...)
  • Participate in IT projects


Your profile 

  • You have 5 years of experience in IT support, servers, workstations and networking
  • Fluent in English. Any another languages will be an asset
  • You have a Bachelor in IT
  • Knowledge on all aspects of IT domain
  • Problem solving skills
  • Good communication and organization
  • Ability to learn fast and to adapt


Your offer 

  • Permanent contract
  • Dynamic and innovation environment
  • Trainings


If you do not receive an answer within 20 days, you will have to consider that we will not proceed with your application.

Description société

NSI -Cegeka Group is based in Luxembourg and Belgium. The company will be celebrating its 25th anniversary in 2018. NSI is a provider of value-added IT services (Agile application development, ERP, Cloud infrastructure, professional services) for the private and public sectors.

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