N° Référence: req5496
Présentation société Voir les autres offres
   
 

Proximus Luxembourg - Sevices Delivery Manager Mobile Solutions

Réf.: req5496

You will

  • play an active role in the answers to RFP's, specifically identify services that require special   attention, additional cost, new implementation
  • take full responsibility of implementation phase when a new contract is signed (implementation of tailor-made tariffs in billing system, collection of data, activation of tailor-made products at partners premises, training partners, coordination of porting process, delivery of SIM cards and handsets, training of end-users, customer Telecom tools implementation, Fleet manager training, first billing accuracy check)
  • compilate Service Delivery books specifying engagement of each department to deliver required services
  • constantly improve the quality and inter-working of the whole 'virtual' service team, including outsourced partners and suppliers to ensure a seamless end-to-end delivery of service to customers
  • ensure and monitor that processes are in place to pro-actively protect consistent service quality through rigorous management of change control and acceptance into service procedures in line with Service Delivery books
  • develop and monitor KPIs for each customer
  • develop reportings about customer “events” such as complaints, breaks of service level in order to give concise information to Account Managers when visiting the customers
  • follow up on customers, visit customer to discuss reasons for unsatisfaction /complaints and develop actions plans to improve
  • provide expert problem management support to difficult, high profile customer issues and ensures root-cause analysis is conducted and a corrective action plan is followed through with any learning applied for future benefit

 

Profile

  • organization skills
  • good analytical skills
  • team oriented, flexible and problem solving
  • strong communication skills
  • quick learner
  • taste for initiatives
  • ability to work in a technical environment
  • strong educational background (BAC+4/5)
  • 5 year experience in project management
  • experience on telecommunication environment (Fixe and/or mobile)
  • french & english (both oral and in writing)
  • luxemburgish and/or german is an advantage
  • strong Windows office (in particular Excel) knowledge

 

If at the end of the process your application is successful, you will be asked for a criminal record 

Description société

As of January 1st, 2019, Telindus is a brand of Proximus Luxembourg SA.

Founded in 1979, Telindus Luxembourg supports all companies and public administrations in their digital transformation by providing them with holistic ICT and telecom solutions as well as tailor-made support services.

Its areas of expertise include fixed and mobile telecommunications, ICT infrastructure, multicloud, Fintech solutions, cybersecurity and managed services. Through its Training Institute, Telindus addresses all of its customers' challenges and enables professionals to remain at the forefront of best practices and ICT technologies.

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