N° Référence: ASE_2018
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I.R.I.S. (Canon Group) - Application Support Engineer (End-User Oriented)

Réf.: ASE_2018

Our client, a well-known financial institution in Luxembuourg, is looking for his/her future Application Support Engineer (m/f).

You will join a great team of specialists, within an international and fast-pacsed environment. You will provide support to applications and projects within IT Services environment and will ensure that maximum service level is provided to customers on a 24-hour basis.

 

You will be in charge of the following assignments

  • Workplace, Mobile devices
  • Prepare, set-up and maintain the different environments required, according to the project phases (development, testing...) with our infrastructure provider
  • Implement, integrate and support third party software as well as internally developed applications within the IT Services 
  • Support the production environment 24/7 and solve business and IT incidents with innovative solutions to ensure that a maximum service level is provided to Customers on a 24-hour basis
  • Analyze problems, resolve issues and perform monitoring.
  • Ensure maximum availability and service to customers
  • Ensure the integrity of the production environment and implement upgrades or new products that are critical for the daily operational business
  • Create and update all documents related to applications and their supporting systems.
  • Perform all other duties as assigned

 

Our ideal profile

  • Equivalent to the completion of at least 3 years of college coursework in computer science, management information systems or a closely related field or equivalent work experience.
  • 3-5 years of experience in a similar position, ideally in the banking or financial sector
  • Hands-on knowledge of enterprise server and desktop operating systems, applications and scripting such as 
  • Microsoft Windows / OS , Windows Server
  • Hardware (Thinclient / PC, Mac...)
  • Virtualization Knowledge (APP-V, Appsense / Citrix)
  • Office365 Portal Administration / Cloud
  • Mobile devices (iPad, iPhone, iOS, Android) as well as Mobile devices Management (MobileIron)
  • SQL Server
  • WebDev Administration
  • Previous experience providing IT support in a 24-hour operational environment preferred
  • Overall knowledge on Cisco UCASS environment (Phone, Webex) as well as on multimedia equipment will be considered as an advantage

 

Skills

  • Positive Attitude and Customer Focus 
  • Stress resistant
  • Team player with strong interpersonal skills 
  • Willingness to contribute and support a Knowledge sharing culture 
  • Communication Skills in French and English (Verbal, Written, Interpersonal, Proactive listening) 
  • Innovative thinking and problem solving 
  • Ability to demonstrate proficiency with applications troubleshooting principles, methodologies and incident resolution
  • Flexible

 

* Only candidates with eligible work permit for Luxembourg will be considered for this opportunity. *

Description société

I.R.I.S. ICT Consulting is there to help you if you don't have the right ICT specialists in house or when you are looking for additional skills or a specialized expertise.

Our experts let you take advantage of the knowledge, skills and experience of our own employees, by installing, maintaining, migrating and optimizing your existing infrastructure.

Our specialization areas are but not limited to:
- IBM (System x, System P, System Z, Storage and backup solutions, Tivoli suite, WebSphere suite, Information Management suite, ...)
- Mainframe (MVS, OS/390, Z/OS, z/VM, z/Linux, VSE, ...)
- Unix (AIX, SUN Solaris, HP Unix, ...)
- Backup- and recovery tools (Tivoli Storage Manager, VEEAM, HP Data Protector, Legato, ...)
- VMware (vSphere, View, ...)
- Cisco (networking solutions, UCS, ...)
- Microsoft (Windows NT, 2000, 2003, XP, 2008, Vista, 7, 2010, ...)
- Linux (RedHat, SUSE, Gentoo, ...)
- Citrix (Xen, Metaframe, ...)
- Thin clients (Wyse, Igel, ...)
- LeoStream
- ...

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