N° Référence: ECM_Sup_LUX
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I.R.I.S (Canon Group) - ECM / GED Support Officer

Réf.: ECM_Sup_LUX

Our client, a well-known financial institution in Luxembourg, is looking for his/her future ECM Support Officer (m/f).

 

 

Roles

 

Within an international team, you will be in charge of the main assignations below: 

  • Creating accesses according to our internal processes for both external and internal users
  • Managing/modifying accesses regarding our business needs
  • Receiving and recording all requests in our internal ticketing system
  • Handling requests in accordance with SLA
  • Contributing to build and to keep the documentation up to date
  • Contributing to improve the services processes

 

Our ideal profile 

  • Good understanding of French and English - working in an international environment would be a great asset
  • You have a previous experience within Electronic content management system as SharePoint or Documentum or Livelink
  • Previous support/helpdesk experience and electronic management experience will be considered as an asset
  • Good knowledge of business processes and interdependencies
  • Experience with end user support
  • Ability to work well independently as well as in a team
  • Have deep analysis & investigation capability

 

* Only candidates with eligible work permit for Luxembourg will be considered for this opportunity. *

Description société

I.R.I.S. ICT Consulting is there to help you if you don't have the right ICT specialists in house or when you are looking for additional skills or a specialized expertise.

Our experts let you take advantage of the knowledge, skills and experience of our own employees, by installing, maintaining, migrating and optimizing your existing infrastructure.

Our specialization areas are but not limited to:
- IBM (System x, System P, System Z, Storage and backup solutions, Tivoli suite, WebSphere suite, Information Management suite, ...)
- Mainframe (MVS, OS/390, Z/OS, z/VM, z/Linux, VSE, ...)
- Unix (AIX, SUN Solaris, HP Unix, ...)
- Backup- and recovery tools (Tivoli Storage Manager, VEEAM, HP Data Protector, Legato, ...)
- VMware (vSphere, View, ...)
- Cisco (networking solutions, UCS, ...)
- Microsoft (Windows NT, 2000, 2003, XP, 2008, Vista, 7, 2010, ...)
- Linux (RedHat, SUSE, Gentoo, ...)
- Citrix (Xen, Metaframe, ...)
- Thin clients (Wyse, Igel, ...)
- LeoStream
- ...

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