N° Référence: HD_DELU2_FLN
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I.R.I.S - Multilingual Helpdesk Officer


For various opportunities within our structure, we are currently looking for some Multilingual Helpdesk Officer (m/f).



Your main responsibilities

  • Provide first level support (via remote software, Phone, mail...) in French and/or English and/or German and/or Luxembourgish. Other languages would be a great asset for your application.
  • Answer to open calls within reasonable time limits
  • Utilize and maintain the helpdesk tracking software
  • Prioritize and manage assigned open cases
  • Install, test, configure, new workstations , peripheral equipment and Software installations
  • Troubleshoot, diagnose and solve Hardware / software problems related to user's workstation environments (Workstation, Notebook, applications, OS, Mobile devices etc.)
  • Internal haulage (install, move, change etc.)
  • Maintain stock and inventory of all equipment such as software and software licenses
  • Ensure first level user account management


Our ideal profile

  • You are graduated in IT (e.g : Catp/Dap Informaticien qualifié/Bac+2...)
  • You are fluent in one of these languages : German (and/or Luxembourgish), French and English. Other languages would be a great asset.
  • You have a first knowledge in Active Directory, Windows (7/10), MacOS, basic Network configuration knowledge or practical experience with a such a tool (e.g : Service Desk Plus, Manage Engine, Heat Deployment Software...)
  • You have strong verbal communication skills. Moreover, you are reliable and work on tasks until completed.
  • Even in complex situation, you are recognized for your positive mindset.
  • An experience with processes (e.g : ITIL) and with a tickting tool is necessary.
  • An experience with a helpdesk organisation would be also helpful.


* Only candidates with eligible work permit for Luxembourg will be considered for this opportunity. *

Description société

I.R.I.S. ICT Consulting is there to help you if you don't have the right ICT specialists in house or when you are looking for additional skills or a specialized expertise.

Our experts let you take advantage of the knowledge, skills and experience of our own employees, by installing, maintaining, migrating and optimizing your existing infrastructure.

Our specialization areas are but not limited to:
- IBM (System x, System P, System Z, storage and backup solutions, Tivoli suite, WebSphere suite, Information Management suite, ...)
- Mainframe (MVS, OS/390, z/OS, z/VM, z/Linux, VSE, ...)
- Unix (AIX, Sun Solaris, HP Unix, ...)
- Backup- and recovery tools (Tivoli Storage Manager, Veeam, HP Data Protector, Legato, ...)
- VMware (vSphere, View, ...)
- Cisco (networking solutions, UCS, ...)
- Microsoft (Windows NT, 2000, 2003, XP, 2008, Vista, 7, 2010, ...)
- Linux (RedHat, Suse, Gentoo, ...)
- Citrix (Xen, Metaframe, ...)
- Thin clients (Wyse, Igel, ...)
- LeoStream
- ...

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